Billing Solutions Architect

About Stripe

Stripe is a financial infrastructure platform for businesses, enabling millions of companies, from startups to large enterprises, to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, offering an unprecedented opportunity to contribute to the global economy.

About The Billing Solutions Architects Team

The Billing Solutions Architects (SA) team at Stripe comprises specialists with deep expertise in Stripe's products and the broader subscription, billing, and payments industry. They leverage the Stripe platform to solve complex customer problems, collaborate with sales teams to craft custom solutions, and provide strategic guidance to merchants. Their work also supports revenue goals, informs go-to-market strategies, and provides crucial feedback to product and engineering teams.

What You'll Do as a Billing Solutions Architect

As a Billing Solutions Architect, you will serve as a key technical advisor and solutions expert, driving the adoption of Stripe's billing solutions for new and existing customers. You will collaborate extensively with sales, marketing, product, and engineering teams to ensure successful customer implementations and influence the product roadmap based on market trends and customer needs. This role involves:

• Building deep relationships with customer stakeholders.
• Developing and delivering sophisticated technical solutions.
• Scaling the organization's expertise through comprehensive training and knowledge sharing.

You will have the opportunity to shape the future of internet commerce, tackling challenging problems at a global scale within a collaborative and innovative environment. Your primary focus will be on expanding and strengthening Stripe's presence in the EMEA region.

Responsibilities

• Technical Expertise: Serve as the subject matter expert on Stripe's billing and revenue recognition solutions, demonstrating a deep understanding of order-to-cash processes, customer journeys, and the competitive landscape.
• Solution Development: Architect elegant solutions to specific customer challenges, including complex integrations and customizations.
• Customer Success: Partner with sales and alliances teams to drive opportunities for Stripe's largest customers, leading solution strategy and laying the groundwork for successful implementations.
• Product Influence: Act as the "voice of the customer," providing actionable insights to influence product development and feature prioritization.
• Knowledge Scaling: Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency.
• Technical Support: Help resolve complex technical issues for key customers, collaborating with customer success and engineering teams.
• Sales Support: Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions.
• Market Engagement: Participate in marketing events, including executive briefings, conferences, and trade shows.
• Regional Expertise: Develop and maintain a deep understanding of the EMEA region's market dynamics, regulatory environment, and business practices related to payments and billing solutions.

Who You Are

Stripe welcomes individuals passionate about people and ideas, who embrace the unknown, see setbacks as learning opportunities, and believe in focused effort. You are encouraged to apply even if your experience doesn't precisely match the job description, as Stripe values diverse perspectives and rigorous thinking.

Minimum Requirements

• 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices.
• 5+ years of current experience in the payments, fintech, or closely related industry.
• Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems.
• Knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws.
• Extensive experience with subscription, billing, and payment solutions.
• Solid understanding of financial infrastructure industry trends and emerging technologies.
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Executive presence and strong relationship-building skills.
• Passion for customer success and dedication to championing the customer voice.
• Willingness to travel up to 50% of the time.

Hybrid Work at Stripe

This role supports either an in-office or remote location (35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in their local office or with users each month. Remote employees primarily work from home but are welcome for team meetings and events. Stripe does not cover relocation costs for remote roles.

Key skills/competency

• Solution Architecture
• Billing Systems
• Payment Processing
• Fintech Industry
• API Integrations
• SaaS Platforms
• Order-to-Cash Process
• Revenue Recognition
• EMEA Market
• Customer Relationship Management