Account Manager, Bridge

About Bridge at Stripe

We are building an entirely new payments platform, utilizing stablecoins to streamline global money movement. Bridge facilitates faster, more affordable payments and offers borderless access to US dollars through stablecoins. Our APIs empower businesses to send and receive funds internationally more efficiently than traditional fiat-only systems. We provide virtual accounts for international consumers and businesses to easily access, store, and spend USD. Our payouts infrastructure enables platforms to disburse USD globally. We anticipate that trillions of dollars will eventually move and settle via stablecoin payment rails, and Bridge is at the forefront of this evolution.

Our compact team comprises individuals who have previously developed financial infrastructure at leading companies such as Coinbase, Stripe, Square, Brex, Upstart, DoorDash, and Airbnb. Each team member chose Bridge due to a fundamental belief that stablecoins will form a critical component of future financial infrastructure, significantly enhancing global money movement.

About The Account Management Team

The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Scaled Account Management sub-team specifically focuses on driving measurable expansion across a diverse portfolio of mid-market and high-growth customers. This is achieved through data-driven strategies, efficient processes, and robust cross-functional partnerships.

What You'll Do as an Account Manager, Bridge

As a Scaled Account Manager at Bridge, you will be responsible for a book of existing accounts, with key objectives including expanding revenue, identifying product gaps, driving product adoption, preventing churn, and ensuring renewals at scale. Your role will involve a blend of consultative selling, execution of volume playbooks, prioritization based on quantitative signals, and hands-on execution to identify and close upsell opportunities within your territory.

Responsibilities

• Own a book of existing accounts and drive revenue growth through additional usage, upsells, cross-sells, and renewals.
• Develop and execute scalable go-to-market strategies to increase revenue per account and accelerate product adoption across your portfolio.
• Utilize data and quantitative analysis to prioritize accounts and identify the highest-impact expansion opportunities.
• Generate leads through targeted outreach, research, and campaign execution, managing high-velocity deal cycles from qualification to close.
• Build strong relationships with customer stakeholders to understand business priorities, surface pain points, and tailor Bridge solutions.
• Lead commercial negotiations and renewals to expand and retain customer revenue.
• Identify churn signals in your book and implement strategies to prevent revenue losses.
• Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure an excellent user experience.
• Translate customer feedback into actionable product and process improvements to better serve scaled customer segments.

Who You Are

• 3–8 years of full sales cycle or account management experience, with a focus on existing business accounts; experience managing a large book of accounts or high-velocity portfolio is strongly preferred.
• Possess strong analytical skills, with proven experience using data to prioritize accounts, build business cases, and track outcomes.
• Comfortable understanding technical product requirements and articulating solutions across multiple technology products.
• Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations.
• Excellent operational acumen and a proven ability to manage time and prioritize across a high-volume territory.
• Highly motivated, persistent, and effective in ambiguous, fast-paced environments.
• Superior written and verbal communication skills.

Minimum Requirements

• Previous experience at a high-growth payments, fintech, crypto, or technology company.
• Proficiency with CRM tools, Excel, and basic SQL, or demonstrated comfort with data tools and analysis.
• Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers.

In-office Expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and Benefits

The annual US base salary range for this role is $262,900 - $394,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Key skills/competency

• Account Management
• Revenue Growth
• Customer Retention
• Upselling & Cross-selling
• Commercial Negotiation
• Product Adoption
• Data Analysis
• Fintech & Crypto
• CRM Proficiency
• Cross-functional Collaboration