Support Operations Specialist

@ Stride, Inc.

About the Role

The Support Operations Specialist position at Stride, Inc. is part of the K12 Tutoring startup focused on building an innovative educational marketplace connecting tutors and students. This role is within the Customer Success team and reports to the Director, Customer Success, K12 Tutoring.

Essential Functions

The role involves:

• Pulling and compiling tutoring session usage and attendance reports.
• Managing bulk rostering of district users and scheduling tutoring sessions.
• Handling tutor sub requests, session swaps, cancellations, and change requests.
• Assisting with onboarding of tutor candidates and verifying documentation.
• Investigating customer-reported issues and providing workflow recommendations.
• Maintaining strong upward daily communication with management.

Qualifications & Requirements

Minimum: Associate’s degree and three years of relevant administrative or operations experience or an equivalent combination of education and experience. Must be highly ethical, detail-oriented, and process focused, with strong organizational and communication skills. Proficiency in Microsoft Office and web applications is required. Ability to pass a background check is necessary.

Work Environment & Compensation

This is a virtual position open to residents of all 50 states and D.C. Salary is estimated between $21.07 and $26.44 per hour with potential bonuses, plus a robust benefits package.

Key skills/competency

• Operations
• Reporting
• Scheduling
• Customer Success
• Onboarding
• Compliance
• Data Management
• Communication
• Microsoft Office
• Detail-oriented