Client Success Specialist
Stride, Inc. · United States
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- Hybrid
- Full-time
- $65,000 / year
- United States
Job highlights
- Manage K12 Tutoring accounts for success.
- Provide training, support, and problem resolution.
- Collaborate with internal teams for seamless service.
- Monitor outcomes and offer consultative advice.
- Ensure high customer satisfaction and retention.
About the role
Client Success Specialist
Stride, Inc. is seeking a Client Success Specialist to support ongoing account needs related to day-to-day K12 Tutoring program planning, implementation, and growth. This role ensures accounts have all their needs met through standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. You will be a strong collaborator with a hands-on approach to solving varying account needs, engaging other Stride team members when necessary.
Key Responsibilities
- Function as the portfolio’s key point of contact for account planning, implementation, and support.
- Offer superior customer experience by proactively addressing ongoing training and support needs in collaboration with other K12 Tutoring team members.
- Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, tutor operations, support, billing, training, and professional development.
- Provide regular updates to partners on the progress of K12 Tutoring support, services, platform enhancements and updates, timelines, operations, and campaigns.
- Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements.
- Provide ongoing training and education about products and services for the assigned customer portfolio.
- Monitor program outcomes, providing consultative recommendations with Business Development and other K12 Tutoring team members as appropriate.
- Collaborate closely with cross-functional teams including sales, enablement, tutor operations, and other K12 Tutoring team members to ensure customer satisfaction.
- Escalate technical issues and determine the best resources for remediation.
Ideal Candidate Profile
The ideal candidate is passionate about building and implementing online and digital learning solutions with an educational strategist mentality. You take a proactive, consultative approach to developing trusted advisor status with program-level leaders and staff responsible for day-to-day operations. Success will be measured by customer support and satisfaction levels aligned with implementation timelines.
Required Qualifications
- Two (2) to Four (4) years of related experience OR Microsoft Office Suite proficiency (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
- Ability to interact with a diverse customer base.
- Knowledge of the K-12 education industry.
- Familiarity with education technology and online learning solutions.
- Strong interpersonal, communication, and presentation skills.
- Team-oriented with an ability to work effectively across the organization to solve complex issues.
- Ability to work autonomously and demonstrate strong time management and organization skills.
- Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience.
- Ability to respond appropriately to feedback, mentoring, and coaching.
- Ability to travel up to 15% of the time.
- Ability to pass a required background check.
Compensation & Benefits
Stride, Inc. offers competitive compensation and benefits. The anticipated salary range for this position is $45,516 - $65,000 annually, though actual compensation may vary based on factors such as experience, qualifications, location, and expected contribution. Eligible employees may receive a bonus. Stride provides a robust benefits package including health benefits, retirement contributions, and paid time off.
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This position is considered regular full-time employment. All employment is “at-will.”
Key skills/competency
- Client Success Specialist
- K12 Tutoring
- Account Management
- Customer Support
- Implementation
- Onboarding
- Training
- Troubleshooting
- Education Technology
- Customer Satisfaction
Skills & topics
- Client Success Specialist
- Account Management
- Customer Support
- K12 Education
- EdTech
- Online Learning
- Implementation
- Training
- Customer Relations
- Stride Inc
How to get hired
- Tailor your resume: Highlight K-12 education, client success, and EdTech experience, matching keywords from the job description.
- Showcase consultative skills: Emphasize your ability to build trusted advisor relationships and provide strategic recommendations.
- Demonstrate collaboration: Provide examples of working effectively across diverse teams to achieve client goals.
- Prepare for behavioral questions: Be ready to discuss how you manage priorities, solve complex issues, and handle feedback in a results-oriented environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Client Success Specialist role at Stride, Inc.?
- The Client Success Specialist at Stride, Inc. focuses on ensuring the success of K12 Tutoring programs by managing client accounts, providing ongoing support, implementation, training, and consultative services to maximize customer satisfaction and program growth.
- What kind of experience is required for the Client Success Specialist position?
- The role requires 2-4 years of related experience, knowledge of the K-12 education industry, familiarity with education technology, and strong skills in Microsoft Office Suite, communication, and interpersonal relations.
- How is success measured for a Client Success Specialist at Stride, Inc.?
- Success is measured by customer support and satisfaction levels, aligned with implementation timelines, and is often indicated through CSAT and NPS metrics. Client retention and program growth are also key indicators.
- What is the expected travel for the Client Success Specialist role?
- The Client Success Specialist role may require up to 15% travel, likely to client sites or for industry events, to support account needs and build relationships.
- What is the salary range for the Client Success Specialist at Stride, Inc.?
- Stride, Inc. anticipates the salary for this position to be between $45,516 and $65,000 annually. The exact salary depends on various factors including experience, location, and qualifications.
- Does Stride, Inc. offer benefits for the Client Success Specialist role?
- Yes, eligible employees at Stride, Inc. receive a robust benefits package that can include health benefits, retirement contributions, and paid time off.
- What does 'at-will' employment mean for this role?
- All employment at Stride, Inc. is 'at-will,' meaning either the employee or the company can terminate the employment relationship at any time, with or without cause or notice, as governed by state law.
- How can I request a reasonable accommodation to apply for this job at Stride, Inc.?
- If you are a job seeker with a disability and require a reasonable accommodation to apply for this Client Success Specialist position, you can request it by contacting stridecareers@k12.com.