Head Waiter, Banquet | Clarion Hotel Helsinki Airport
Strawberry · Vantaa, Uusimaa, Finland
- On site
- Full-time
- €50,000 / year
- Vantaa, Uusimaa, Finland
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Job highlights
- Lead banquet events for premium hospitality.
- Manage team, operations, and guest experiences.
- Requires 5 years of supervisory event experience.
- Full-time permanent role with competitive salary.
- Growth opportunities in a diverse environment.
About the role
About Clarion Hotel
Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality!
Make every visit a masterpiece
Head Waiter, Banquet
At Clarion Hotel Helsinki Airport, we’re redefining premium hospitality with urban sophistication, high standards, and an atmosphere that’s both vibrant and welcoming. We’re looking for a Head Waiter who knows that every unforgettable visit begins with a great first impression and carries through every interaction. As a part of our Meetings & Events team, you will excel in customer service, have a passion for food, and create unforgettable experiences for our guests. We are seeking a passionate and talented person to join our dynamic team.
Our hotel is located with direct indoor access to the Helsinki-Vantaa Airport terminal and the train station. Clarion Hotel Helsinki Airport boasts 505 rooms, extensive meeting facilities, a rooftop restaurant, and a spa. Our congress center can accommodate events ranging from intimate meetings to gatherings of up to 1000 participants, with meeting spaces on four floors, from the top floor view to the welcoming and spacious basement floor.
You’ll shine here if you are:
As a Strawberry leader, you are expected to live the culture by energizing teams and creating engaging workplaces where people love to come to work. You build bridges through relationships, collaboration, and trust. You own it by making decisions with the company's best interests in mind, setting clear goals, and holding yourself and others accountable for achieving results. You lead the way with vision and purpose, and fuel potential by maximizing individual strengths to help others reach their full potential.
What you'll be doing:
- Creating together with the team an unforgettable overall experience for Conference and Banquet guests.
- Leading and distributing work and scheduling within the department in consultation with the immediate manager.
- Training, mentoring, and motivating staff to deliver exceptional customer service.
- Overseeing and leading day-to-day operations, ensuring smooth service.
- Managing reservations and special guest requests in collaboration with our Meeting Planners.
- Collaborating with the kitchen team to ensure seamless communication and timely delivery of orders.
- Assisting in handling customer inquiries, complaints, and feedback in a professional manner.
- Maintaining the highest standards of service and customer experience.
- Constantly working for increased profitability and quality, reaching set departmental goals, and being a role model in driving additional sales.
- Developing departmental routines together with the immediate manager and the team.
- Being hands-on in daily operations, supporting the team.
- Ensuring adherence to health and safety standards.
Is this you?
- 5 years of supervisory experience within large-scale events and the dynamic hospitality industry.
- Excellent communication and interpersonal skills.
- Proven ability to manage and inspire a team in a fast-paced environment.
- Strong organizational skills and meticulous attention to detail.
- A genuine passion for delivering high-quality customer service.
- Strong problem-solving skills and a proactive, can-do approach.
- A knack for turning challenges into opportunities, adept at managing multiple tasks, and consistently maintaining high standards, even when things get tough.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Fluency in English is required, and professional Finnish language skills are a significant plus.
What you'll get:
- A full-time permanent position.
- A competitive salary based on your experience.
- A dynamic and supportive work environment.
- Excellent opportunities for professional growth and development.
- A workplace that truly values diversity: We believe different backgrounds, experiences, and ideas create a unique and inspiring atmosphere at Strawberry!
Why join Clarion & Strawberry?
At Clarion, you’re part of a brand that combines the best of urban style and premium quality, and that commitment extends to our team. Here’s what you’ll enjoy in our current perks & benefits which may vary over time:
- A fast-paced, inspiring work environment where your contributions are valued
- Opportunities to grow and develop within the dynamic Strawberry group
- Staff discounts and friends & family rates across our 200+ hotels
- Four complimentary hotel nights each year
- A discount on food and beverages at our restaurants and bars
- Exclusive deals on experiences, travel, shopping, and more
- Leaders at Clarion have the opportunity to apply for the annual Clarion Growth Scholarship to support further education
- Epassi Flex benefits for commuting, wellbeing, sports and culture.
About Strawberry
Strawberry is not just any company in the hotel industry - we're a rebel, with a warm beating heart. Strawberry is a portal to a world of more than 240 hotels, 120 restaurants and 20 spas, where we create thousands of experiences every day. Strawberry is built on our core values: energy, courage and enthusiasm.
Our team of 20,000 skillful individuals from more than 166 countries is what makes us grow.
Ready to make an impact?
If this sounds like you, don’t wait—apply today to join our team and help shape premium guest experiences with Clarion. We’re reviewing applications continuously and we start the interviews after the application period closes.
Key skills/competency
- Head Waiter Banquet
- Hospitality Management
- Event Services
- Team Leadership
- Customer Service Excellence
- Staff Training & Mentoring
- Operations Management
- Revenue Growth
- Health & Safety Standards
- Guest Relations
Skills & topics
- Head Waiter
- Banquet Staff
- Hospitality
- Hotel Management
- Event Management
- Customer Service
- Team Leadership
- Supervisory Role
- Helsinki Airport
- Strawberry Hotels
How to get hired
- Tailor your resume: Highlight 5+ years of supervisory event experience, leadership, and customer service skills.
- Craft a compelling cover letter: Express your passion for hospitality and how you embody Strawberry's values.
- Prepare for interviews: Be ready to discuss team management, problem-solving, and event execution scenarios.
- Showcase your skills: Emphasize your attention to detail, organizational abilities, and proactive approach.
- Demonstrate cultural fit: Align your answers with Strawberry's culture of energy, courage, and enthusiasm.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Head Waiter Banquet role at Clarion Hotel Helsinki Airport?
- The Head Waiter Banquet role is a full-time permanent position. While the job description doesn't explicitly state the work arrangement (on-site, hybrid, or remote), given the nature of banquet services and hotel operations, it is expected to be an on-site role. You will be actively involved in daily operations and supporting the team directly.
- What are the key responsibilities of a Head Waiter Banquet at Clarion Hotel?
- As a Head Waiter Banquet, your key responsibilities include creating unforgettable guest experiences, leading and scheduling the department team, training and mentoring staff, overseeing daily operations, managing reservations and guest requests, collaborating with the kitchen, handling customer feedback, driving sales, and ensuring adherence to health and safety standards.
- What qualifications are required for the Head Waiter Banquet position?
- To be considered for the Head Waiter Banquet role, you need at least 5 years of supervisory experience in large-scale events within the hospitality industry. Excellent communication and interpersonal skills, proven team management abilities, strong organizational skills, attention to detail, a passion for customer service, and problem-solving skills are also essential. Flexibility in work shifts is required.
- Does Clarion Hotel Helsinki Airport offer professional growth opportunities for a Head Waiter Banquet?
- Yes, Clarion Hotel Helsinki Airport offers excellent opportunities for professional growth and development within the dynamic Strawberry group. Leaders have the chance to apply for the annual Clarion Growth Scholarship to support further education, alongside continuous learning and development within the role.
- How does Strawberry value diversity in its hiring for roles like Head Waiter Banquet?
- Strawberry genuinely values diversity, believing that different backgrounds, experiences, and ideas create a unique and inspiring atmosphere. They actively foster an inclusive workplace where all team members feel valued and can contribute to creating exceptional guest experiences.
- What is the location of the Clarion Hotel Helsinki Airport?
- The Clarion Hotel Helsinki Airport is conveniently located with direct indoor access to the Helsinki-Vantaa Airport terminal and the train station, making it easily accessible.