Food & Beverage Supervisor

Food & Beverage Supervisor at Stonebridge

The Food & Beverage Supervisor at Stonebridge is responsible for directing and organizing the activities and services of all hotel food and beverage outlets, including the restaurant, lounge, and room service, according to hotel brand standards. This vital role focuses on delivering outstanding guest service, ensuring financial profitability, and overseeing team performance and operational efficiency.

Essential Functions and Duties

• Manages all restaurant and beverage outlet operations, ensuring guest service standards, product quality, and overall profitability.
• Curates the beverage program and crafts a global wine menu that aligns with the restaurant's culture.
• Monitors and develops team member performance, including supervision, evaluations, and recognition.
• Collaborates with the hotel’s General Manager and serves on the Executive Committee.
• Ensures compliance with health, safety, sanitation, and alcohol regulations.
• Implements marketing initiatives and up-selling techniques to maximize restaurant revenue.
• Recruits, interviews, trains, and manages team members.
• Monitors budget, reviews financial transactions, and ensures expenditures are authorized and within budget.
• Maintains food and equipment inventories and keeps detailed inventory records.
• Develops weekly staff schedules based on forecasted occupancy while monitoring labor costs.
• Addresses guest complaints and ensures high levels of guest satisfaction.

Required Experience, Education, and Skills

• Bachelor’s degree from a four-year college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
• Strong knowledge of food and beverage operations, including menu planning and beverage program management.
• Excellent communication skills, both written and verbal, with the ability to speak effectively before groups of guests or employees.
• Ability to calculate figures such as discounts, interest, commissions, and percentages.
• Proficiency in basic computer functions, including MS Office, Outlook, Word, and Excel.
• Proven ability to lead and manage a team, including performance evaluations, training, and development.

Work Environment

This role involves occasional exposure to cleaning chemicals. The position frequently requires standing for more than two-thirds of the time, and occasionally walking and sitting for less than one-third of the time. Regularly lifts and pushes/pulls objects up to 25 lbs. Adherence to safety and security procedures is paramount to maintain a safe work environment.

Key skills/competency

• Food & Beverage Operations
• Guest Service Excellence
• Team Leadership & Development
• Beverage Program Curation
• Financial Management
• Inventory Control
• Regulatory Compliance
• Menu Planning
• Marketing Initiatives
• Staff Scheduling