Service Dispatcher - Dealership **SIGN ON BONUS
@ Stokes Hodges Kia

Aiken County, South Carolina, United States
On Site
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @stokeshodgeskia.com
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Job Details

Service Dispatcher at Stokes Hodges KIA - SIGN ON BONUS

Stokes Hodges KIA, the premier state of the art KIA Dealership in the CSRA, is seeking a detail oriented, dependable team member to join our service department as a dispatcher.

Job Summary

The Service Dispatcher plans, organizes, leads and controls the flow of repair orders through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Responsibilities

  • Coordinate assignments for service technicians.
  • Communicate with customers to gather details and provide updates.
  • Monitor and manage service call queues for efficiency.
  • Prioritize and assign service requests based on urgency and technician availability.
  • Maintain accurate records of service requests, resolutions, and customer interactions.
  • Collaborate with service technicians for support and resource provision.
  • Ensure compliance with company policies and procedures.
  • Assist in resolving customer complaints and escalate issues when necessary.
  • Analyze service metrics to identify trends and improvement areas.

Compensation & Benefits

  • Competitive compensation package
  • Paid Time off and Holidays
  • 401k Plan with Employer Match
  • Medical/Dental Insurance with significant company contribution
  • Vision Insurance
  • Free Life Insurance; Voluntary Life, Disability, and Critical Illness Benefits available
  • Vehicle Purchase and Service Discounts
  • Sign on Bonus based on experience

Requirements

  • High school diploma or equivalent
  • 1-2 years experience in a dispatch or customer service role
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal abilities
  • Ability to work efficiently under pressure in fast-paced environments
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize tasks effectively
  • Physical ability: lift, stand, stoop, kneel, bend
  • Valid Driver’s license with a clean record

Key skills/competency

Service Dispatcher, customer service, dispatch, repair orders, coordination, communication, organization, problem-solving, record-keeping, metrics analysis

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How to Get Hired at Stokes Hodges Kia

🎯 Tips for Getting Hired

  • Research Stokes Hodges KIA: Understand their dealership and service values.
  • Customize your resume: Highlight dispatch and customer service experience.
  • Prepare for interviews: Emphasize organizational skills and problem-solving.
  • Showcase technical proficiency: Demonstrate proficiency with DMS systems.

📝 Interview Preparation Advice

Technical Preparation

Review DMS systems basics.
Practice data entry tasks.
Understand repair order flow.
Learn dispatch software usage.

Behavioral Questions

Describe handling multiple customer calls.
Explain stressful situation resolution.
Share teamwork experience.
Discuss prioritization under deadline.

Frequently Asked Questions