Service Advisor
@ Stokes Hodges Kia

Aiken County, South Carolina, United States
$55,000
On Site
Full Time
Posted 25 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @stokeshodgeskia.com
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Job Details

Service Advisor at Service Advisor

Stokes Hodges Kia is seeking a Service Advisor with proven experience. The role involves greeting customers, understanding their vehicle issues, advising on necessary repairs and maintenance, and preparing repair orders.

Key Responsibilities

  • Greet customers and obtain vehicle information.
  • Advise customers on routine maintenance and necessary service.
  • Identify mechanical problems using visual inspections or road tests.
  • Prepare repair orders with time, cost, and labor estimates.
  • Coordinate with technicians to confirm timely repairs.
  • Communicate repair progress and any changes to customers.
  • Review and close repair orders ensuring proper documentation.
  • Handle customer complaints and maintain satisfaction.

Compensation & Benefits

The position includes a sign on bonus (based on at least 3 years of experience) and a competitive benefits package:

  • Paid Time Off and Holidays
  • 401k Plan with Employer Match
  • Medical/Dental Insurance (Company pays large portion)
  • Vision Insurance
  • Free Life Insurance
  • Voluntary Life, Disability and Critical Illness Benefits
  • Vehicle Purchase and Service Discounts

Requirements

  • Service Advisor experience required
  • Computer literacy and familiarity with vehicle computer systems
  • Team-oriented, flexible, and customer service focused
  • Available to work Saturdays
  • Valid Driver’s License with a clean driving record
  • High School diploma or GED, or 2+ years experience

Physical Requirements

  • Ability to stand for 8 hours
  • Work in various weather conditions
  • Ability to lift, kneel, bend, and twist

Equal Employment Opportunity

Stokes Hodges Automotive Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration without discrimination. Proof of identity and work authorization is required.

Key skills/competency

  • Customer Service
  • Automotive
  • Repair Orders
  • Communication
  • Inspection
  • Technical Knowledge
  • Teamwork
  • Problem Solving
  • Time Management
  • Detail Oriented
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How to Get Hired at Stokes Hodges Kia

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your service advisor experience.
  • Highlight automotive skills: Emphasize repair order and inspection experience.
  • Research Stokes Hodges Kia: Understand their service approach.
  • Prepare for behavioral interviews: Share customer service examples.

📝 Interview Preparation Advice

Technical Preparation

Review vehicle computer systems.
Practice repair order software.
Study automotive parts diagrams.
Refresh technical diagnostic skills.

Behavioral Questions

Describe a tough customer interaction.
Explain handling unexpected repair changes.
Share teamwork in repair scenarios.
Discuss conflict resolution examples.

Frequently Asked Questions