Service Advisor SIGN ON BONUS! @ Stokes Hodges Kia
placeAiken County, South Carolina, United States
businessOn Site
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
****** @stokeshodgeskia.com
Recommended after applying
Job Details
Service Advisor at Service Advisor
Stokes Hodges Kia is seeking a Service Advisor with proven experience. The role involves greeting customers, understanding their vehicle issues, advising on necessary repairs and maintenance, and preparing repair orders.
Key Responsibilities
- Greet customers and obtain vehicle information.
- Advise customers on routine maintenance and necessary service.
- Identify mechanical problems using visual inspections or road tests.
- Prepare repair orders with time, cost, and labor estimates.
- Coordinate with technicians to confirm timely repairs.
- Communicate repair progress and any changes to customers.
- Review and close repair orders ensuring proper documentation.
- Handle customer complaints and maintain satisfaction.
Compensation & Benefits
The position includes a sign on bonus (based on at least 3 years of experience) and a competitive benefits package:
- Paid Time Off and Holidays
- 401k Plan with Employer Match
- Medical/Dental Insurance (Company pays large portion)
- Vision Insurance
- Free Life Insurance
- Voluntary Life, Disability and Critical Illness Benefits
- Vehicle Purchase and Service Discounts
Requirements
- Service Advisor experience required
- Computer literacy and familiarity with vehicle computer systems
- Team-oriented, flexible, and customer service focused
- Available to work Saturdays
- Valid Driver’s License with a clean driving record
- High School diploma or GED, or 2+ years experience
Physical Requirements
- Ability to stand for 8 hours
- Work in various weather conditions
- Ability to lift, kneel, bend, and twist
Equal Employment Opportunity
Stokes Hodges Automotive Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration without discrimination. Proof of identity and work authorization is required.
Key skills/competency
- Customer Service
- Automotive
- Repair Orders
- Communication
- Inspection
- Technical Knowledge
- Teamwork
- Problem Solving
- Time Management
- Detail Oriented
How to Get Hired at Stokes Hodges Kia
🎯 Tips for Getting Hired
- Customize your resume: Tailor your service advisor experience.
- Highlight automotive skills: Emphasize repair order and inspection experience.
- Research Stokes Hodges Kia: Understand their service approach.
- Prepare for behavioral interviews: Share customer service examples.
📝 Interview Preparation Advice
Technical Preparation
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Review vehicle computer systems.
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Practice repair order software.
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Study automotive parts diagrams.
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Refresh technical diagnostic skills.
Behavioral Questions
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Describe a tough customer interaction.
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Explain handling unexpected repair changes.
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Share teamwork in repair scenarios.
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Discuss conflict resolution examples.
Frequently Asked Questions
What should I know before applying for the Service Advisor position at Stokes Hodges Kia?
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How does Stokes Hodges Kia evaluate Service Advisor candidates?
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Is previous automotive experience required for the Service Advisor role at Stokes Hodges Kia?
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What benefits are offered for the Service Advisor position at Stokes Hodges Kia?
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Can I apply if I have limited automotive service advisor experience at Stokes Hodges Kia?
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How important is computer literacy for the Service Advisor role at Stokes Hodges Kia?
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Are there growth opportunities in the Service Advisor role at Stokes Hodges Kia?
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What physical requirements should Service Advisor candidates be aware of at Stokes Hodges Kia?
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How does Stokes Hodges Kia support its Service Advisors with benefits?
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What is the work schedule like for a Service Advisor at Stokes Hodges Kia?
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