Service Advisor

Service Advisor at Service Advisor

Stokes Hodges Kia is seeking a Service Advisor with proven experience. The role involves greeting customers, understanding their vehicle issues, advising on necessary repairs and maintenance, and preparing repair orders.

Key Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on routine maintenance and necessary service.
• Identify mechanical problems using visual inspections or road tests.
• Prepare repair orders with time, cost, and labor estimates.
• Coordinate with technicians to confirm timely repairs.
• Communicate repair progress and any changes to customers.
• Review and close repair orders ensuring proper documentation.
• Handle customer complaints and maintain satisfaction.

Compensation & Benefits

The position includes a sign on bonus (based on at least 3 years of experience) and a competitive benefits package:

• Paid Time Off and Holidays
• 401k Plan with Employer Match
• Medical/Dental Insurance (Company pays large portion)
• Vision Insurance
• Free Life Insurance
• Voluntary Life, Disability and Critical Illness Benefits
• Vehicle Purchase and Service Discounts

Requirements

• Service Advisor experience required
• Computer literacy and familiarity with vehicle computer systems
• Team-oriented, flexible, and customer service focused
• Available to work Saturdays
• Valid Driver’s License with a clean driving record
• High School diploma or GED, or 2+ years experience

Physical Requirements

• Ability to stand for 8 hours
• Work in various weather conditions
• Ability to lift, kneel, bend, and twist

Equal Employment Opportunity

Stokes Hodges Automotive Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration without discrimination. Proof of identity and work authorization is required.

Key skills/competency

• Customer Service
• Automotive
• Repair Orders
• Communication
• Inspection
• Technical Knowledge
• Teamwork
• Problem Solving
• Time Management
• Detail Oriented