Customer Service Representative - Remote
Stillwater Insurance Group · California, United States
- Hybrid
- Full-time
- $55,000 / year
- California, United States
Job highlights
- Serve policyholders, agents, and partners effectively.
- Handle inquiries and process policy updates.
- Resolve customer concerns accurately and efficiently.
- Work remotely with flexible hours.
- Grow career in insurance services.
About the role
Customer Service Representative - Remote
Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At Stillwater Insurance Group, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service.
Why Stillwater?
Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach.
Our employees consistently describe Stillwater as a place with accessible leadership, collaborative teams, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment.
Position Overview
The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home.
Every Interaction Reflects Our Department Motto
“100% Right…100% of the Time…Doing the Very Best for our Customers.”
Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- Provide policy and coverage information, including account status, transaction history, and explanations of coverage
- Assist agents and policyholders with policy issuance, continuation, and updates
- Process policy changes accurately and efficiently
- Resolve customer complaints, concerns, and inquiries in a timely and professional manner
- Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
- Collaborate with internal departments to ensure effective resolution of customer needs
- Perform administrative and basic clerical/accounting functions as required
- Adhere to company guidelines, procedures, and regulatory compliance standards
- Perform other duties as assigned
Qualifications
Required
- High school diploma or GED
- Active Personal Lines Property & Casualty Agent License (2-20 FL)
- Ability to maintain licensure in required states based on business needs
- Strong verbal and written communication skills
- Proficiency in database systems, internet applications, and Microsoft Office
- Strong organizational skills and ability to manage multiple priorities
- High level of accuracy and attention to detail
- Ability to work independently and collaboratively
- If remote, ability to maintain stable internet service and a quiet work environment
Preferred
- Prior insurance agency or carrier experience in a customer service role
- Bilingual (Spanish/English)
Schedule & Additional Details
- Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training
- Generous additional compensation available for optional Saturday shifts
What You Can Expect
- A supportive, team-oriented culture
- Opportunities for continued learning and career growth
- Recognition for service excellence and performance
- A workplace built on trust, integrity, and respect
Apply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.
Key skills/competency
- Customer Service
- Communication Skills
- Attention to Detail
- Problem-Solving
- Time Management
- Insurance Knowledge
- Database Management
- Microsoft Office Proficiency
- Teamwork
- Adaptability
Skills & topics
- Customer Service Representative
- Insurance
- Customer Support
- Policy Processing
- Remote Work
- Communication Skills
- Problem Solving
- Client Relations
- Data Entry
- Microsoft Office
How to get hired
- Tailor your resume: Highlight customer service, communication, and insurance experience. Emphasize your FL P&C license.
- Craft a compelling cover letter: Express your passion for service and alignment with Stillwater's values.
- Prepare for interviews: Be ready to discuss customer scenarios and problem-solving skills. Mention your remote work setup.
- Showcase your skills: Demonstrate proficiency in database systems and Microsoft Office. Highlight accuracy and detail orientation.
- Follow up professionally: Send a thank-you note after your interview to reiterate interest.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the specific working hours for the Customer Service Representative role at Stillwater Insurance Group?
- The Customer Service Representative role at Stillwater Insurance Group has working hours of 11:00 a.m. – 8:00 p.m. (ET) after the initial training period. Optional Saturday shifts are also available for additional compensation.
- Is the Personal Lines Property & Casualty Agent License (2-20 FL) required for this remote position?
- Yes, an active Personal Lines Property & Casualty Agent License (2-20 FL) is a required qualification for the Customer Service Representative position at Stillwater Insurance Group. You must also be able to maintain licensure in required states based on business needs.
- What technical equipment or environment is needed for this remote Customer Service Representative job?
- For this remote Customer Service Representative position, you will need to maintain stable internet service and a quiet work environment to ensure productivity and professionalism during your shifts.
- Does Stillwater Insurance Group offer opportunities for career advancement?
- Yes, Stillwater Insurance Group emphasizes opportunities for continued learning and career growth within a supportive, team-oriented culture. They encourage internal growth and professional development.
- What is the importance of accuracy and attention to detail for a Customer Service Representative at Stillwater Insurance Group?
- Accuracy and attention to detail are crucial for a Customer Service Representative at Stillwater Insurance Group, as the role involves processing policy changes, providing coverage information, and resolving customer concerns efficiently and correctly, reflecting the department motto '100% Right…100% of the Time'.
- What makes Stillwater Insurance Group a good place to work as a Customer Service Representative?
- Employees describe Stillwater Insurance Group as a supportive, collaborative, and people-first company with accessible leadership and a genuine commitment to integrity. They offer a positive, high-performing environment with opportunities for professional development.
- What are the primary responsibilities of a Customer Service Representative at Stillwater Insurance Group?
- The primary responsibilities include serving as a key point of contact for policyholders and agents, handling service inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently.
- Are there any preferred qualifications for the Customer Service Representative role?
- Preferred qualifications for the Customer Service Representative role include prior insurance agency or carrier experience in a customer service capacity and being bilingual in Spanish/English.