Account Services Coordinator
@ Steve Madden

New York, New York, United States
$50,000
On Site
Full-time
Posted 10 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @stevemadden.com
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Job Details

General Summary

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale business.

This role is based in the NYC office and requires working on-site five days per week.

Key Responsibilities

  • Act as liaison between account executives and boutique wholesale customers across all U.S. regions for Steve Madden Apparel & ATM Collection
  • Facilitate D2C operations for Steve Madden Apparel by fulfilling online U.S. customer orders accurately and timely
  • Utilize CRMs such as Infor M3, JOOR, and Qlik Sense to manage monthly and immediate POs strategically
  • Manage customer data by providing invoices, order tracking, and order confirmations upon request
  • Manage multiple projects and deadlines with available support and resources
  • Perform additional duties and special projects as assigned

Specific Job Skills & Essential Duties

  • Process, input, and track new POs and reorders for assigned accounts
  • Maintain accurate records of customer orders and account information including delivery dates and ATS adjustments
  • Assist with sample request, tracking, and distribution with timely feedback communication
  • Provide support in maintaining communication with customers, buyers, and accounts regarding order updates and inquiries
  • Ensure compliance with customer guidelines using available resources and effective stakeholder communication
  • Generate and send basic documents such as invoices and order confirmations

Key Skills/Competency

  • Account Coordination
  • Wholesale Operations
  • CRM
  • D2C Fulfillment
  • Customer Service
  • Data Management
  • Project Management
  • Communication
  • Microsoft Office
  • Problem-Solving
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How to Get Hired at Steve Madden

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight customer service and CRM experience.
  • Research Steve Madden: Understand their wholesale and D2C operations.
  • Show project management: Emphasize meeting deadlines and multitasking.
  • Prepare examples: Demonstrate problem-solving and data management skills.

📝 Interview Preparation Advice

Technical Preparation

Review CRM systems like Infor M3.
Practice order and data management tasks.
Familiarize with Excel data manipulation.
Simulate invoice and PO processing.

Behavioral Questions

Describe a challenging customer situation handled.
Explain managing multiple deadlines concurrently.
Share an experience resolving data errors.
Discuss teamwork in fast-paced environments.

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