Senior Manager of Operations and Systems

About Steno

Founded in 2018, Steno is rapidly revolutionizing the court reporting industry daily. We’re a diverse team from all over the country (and beyond), crazy about redefining the boundaries of an outdated industry. Steno operates with core values of being highly reliable, constantly innovating, and adopting a hospitality mindset. The company welcomes diverse backgrounds and has a unique blend of legal, technology, operations, and finance experience among its employees.

The Role: Senior Manager of Operations and Systems

Steno is looking for a Senior Manager of Operations and Systems to join its winning team. This is a full-time, remote position that includes comprehensive benefits, flexible paid time off, a flexible schedule, and equity options. Reporting to the Director of Strategic Operations, you will be responsible for owning process engineering and automation across the organization. This involves mapping workflows, identifying bottlenecks, and building scalable solutions to drive business efficiency.

Who You Are

We are seeking someone who instinctively sees how to improve workflows and understands how various systems connect. The ideal candidate will be proficient with current tools and adept at partnering with technical teams to build sustainable solutions that enhance both quality and efficiency. If you enjoy problem-solving across all elements of a fulfillment business and transforming complex challenges into elegant, user-friendly solutions, this is the role for you. Steno offers a supportive environment with guidance, an abundance of killer giphys, and unlimited potential for professional growth.

Key Responsibilities

• Become the trusted cross-functional expert in process and automation, designing and building scalable processes that drive efficiency and effectiveness for the business.
• Own the configuration of operational tools such as Zendesk, CRM, scheduling, and billing, and develop comprehensive knowledge bases to improve team functionality.
• Discover, evaluate, and implement automation solutions and tools across various workflows.
• Continuously build expertise by staying current on the AI/automation landscape, identifying relevant and beneficial technologies.
• Partner closely with technical teams to ideate, prototype, and integrate new solutions into existing platforms.
• Utilize data to drive decision-making, gain buy-in from other leaders, and make elegant and thoughtful recommendations.
• Build dashboards that track operational health and process performance to support strategic decision-making.
• Lead cross-functional problem-solving initiatives across Rev Ops, Customer Success, Service Lines, and Fulfillment, understanding their pain points and developing effective solutions.
• Clearly explain new solutions, processes, tools, and workflows in understandable language for non-technical stakeholders.
• Drive the adoption of new tools and processes throughout the organization.

What You'll Need to Succeed

• 5+ years of experience in operations, process engineering, or systems roles, preferably at high-growth companies.
• Proven track record of building processes, tools, and workflows from scratch that were adopted and delivered measurable business outcomes.
• Strong data skills, including SQL proficiency, experience with BI tools (e.g., Looker, Tableau), and comfort with Python or similar programming languages.
• Technical fluency, enabling effective communication with engineers, understanding APIs, and configuring complex tools.
• A logistics mindset: the ability to instinctively identify ways to make a process faster, cheaper, or better.
• High Emotional Intelligence (EQ) and strong collaboration skills to build trust across teams and drive adoption without direct authority.
• A bias for execution, consistently shipping improvements rather than just recommendations.

Bonus Points For

• Experience at a fast-scaling startup.
• Background in legal tech, professional services, or marketplace operations.
• Familiarity with modern data stack technologies like Snowflake, dbt, or Fivetran.
• Experience with knowledge management tools such as Guru, Notion, or Confluence.

Compensation & Benefits

Steno offers a competitive salary range of $120,000 - $150,000, along with a comprehensive benefits package designed to support employee well-being and professional growth:

• Low-cost Health, Vision, & Dental Benefits to free up mind space.
• Wellness/Mental Health benefits shared among employees and their families.
• Flexible Paid Time Off, allowing employees to find balance in their lives.
• Options for Equity, recognizing employee contributions to company success.
• Access to a company-provided 401(k) account.
• A home office setup and a monthly stipend to offset internet and phone costs.

Our Team

Steno’s Operations team excels at turning complexity into clarity. We manage the full customer journey, from scheduling to billing, ensuring every job runs smoothly and every client experience exceeds expectations. We are builders at heart, focused on designing scalable processes, optimizing systems, and utilizing data for smarter decisions.

Within this, the Strategic Operations team sets the roadmap, tackles big-picture challenges, and operationalizes the legal tech fueling our rapid growth. It’s a fast-paced, high-impact environment where we collaborate with the best and brightest to solve problems and build powerful, effective systems. As Steno scales, we serve as the first line of defense to address new growth challenges and reinforce our foundational strengths.

Key skills/competency

• Process Engineering
• Workflow Automation
• Data-driven Decision Making
• Systems Optimization
• SQL Proficiency
• BI Tools (Looker, Tableau)
• Python Scripting
• API Integration
• Cross-functional Leadership
• Strategic Operations