Senior Manager of Operations and Systems

Senior Manager of Operations and Systems at Steno

Steno is revolutionizing the court reporting industry and is looking for a Senior Manager of Operations and Systems to join its growing, diverse, and remote team.

About the Role

In this critical role, you will be responsible for process engineering and automation across the organization. Reporting to the Director of Strategic Operations, you will meticulously map workflows, pinpoint bottlenecks, and develop scalable solutions to enhance business efficiency. This position is ideal for someone who inherently identifies workflow improvements and understands system interconnectivity. You should be adept with current tools and capable of collaborating with technical teams to build sustainable solutions that elevate both quality and efficiency. If you thrive on problem-solving within a fulfillment business and transforming complex challenges into elegant, user-friendly solutions, this is a prime opportunity.

What You Will Do Regularly

• Become the trusted expert in process and automation cross-functionally, designing scalable, efficient, and effective business processes.
• Own the configuration of operational tools like Zendesk, CRM, scheduling, and billing, while building comprehensive knowledge bases.
• Discover, evaluate, and implement automation solutions across various workflows.
• Continuously build expertise by staying current with the AI/automation landscape and identifying suitable tools.
• Partner with technical teams to ideate, prototype, and integrate new solutions into existing platforms.
• Utilize data to drive decision-making, gain buy-in from leaders, and formulate thoughtful recommendations.
• Develop dashboards to monitor operational health and process performance for strategic insights.
• Lead cross-functional problem-solving with Rev Ops, Customer Success, Service Lines, and Fulfillment, addressing pain points and building solutions.
• Clearly explain new solutions, processes, tools, and workflows to non-technical stakeholders.
• Drive adoption of new tools and processes throughout the organization.

What Makes You Successful

• 5+ years of experience in operations, process engineering, or systems roles within high-growth companies.
• Proven track record of building adopted processes, tools, and workflows from scratch that delivered measurable business outcomes.
• Strong data skills, including SQL proficiency, experience with BI tools (Looker, Tableau), and comfort with Python or similar.
• Technical fluency, enabling effective communication with engineers, understanding of APIs, and configuration of complex tools.
• A logistics mindset, instinctively knowing how to make processes faster, cheaper, and better.
• High emotional intelligence (EQ) and strong collaboration skills, fostering trust and driving adoption across teams.
• A bias for execution, consistently shipping improvements rather than just recommendations.

Bonus Points

• Experience at a fast-scaling startup.
• Background in legal tech, professional services, or marketplace operations.
• Familiarity with modern data stack (Snowflake, dbt, Fivetran).
• Experience with knowledge management tools (Guru, Notion, Confluence).

Compensation & Benefits

• Salary: $120,000 - $150,000
• Health, Vision, & Dental Benefits: Low-cost plans.
• Wellness/Mental Health: Shared benefits for employees and families.
• Flexible Paid Time Off: Encouraging work-life balance.
• Equity Options: Share in Steno's success.
• 401(k) account access.
• Home office setup and monthly stipend for internet and phone.

About Steno's Operations Team

Steno’s Operations team streamlines complexity, managing the entire customer journey from scheduling to billing. They are builders, designing scalable processes, optimizing systems, and leveraging data for smarter decisions. Strategic Operations, a subset of the team, defines the roadmap, tackles big-picture challenges, and operationalizes the legal tech driving rapid growth. It’s a fast-paced, high-impact environment focused on solving problems and building powerful, effective systems.

About Steno

Founded in 2018, Steno is rapidly growing and revolutionizing the litigation and court reporting industry. Their values include high reliability, constant innovation, and a hospitality mindset. The team boasts diverse backgrounds spanning legal, technology, operations, and finance expertise. Steno offers cutting-edge technology, flexible deferred payment options (DelayPay), and white-glove concierge customer service.

Key skills/competency

• Operations Management
• Process Engineering
• Systems Automation
• Workflow Optimization
• Data Analysis
• SQL
• BI Tools (Looker, Tableau)
• API Integration
• Cross-functional Collaboration
• Stakeholder Communication