Manager, Calendar Operations
Steno · United States
- Hybrid
- Full-time
- $135,000 / year
- United States
Job highlights
- Lead and develop a remote operations team.
- Optimize scheduling models and workflows.
- Manage key performance metrics for operations.
- Partner cross-functionally and handle escalations.
- Requires 5 years service, 2 years management experience.
About the role
Manager, Calendar Operations
Why You Should Choose Steno
- Wins together – Stock options included. When Steno grows, you grow.
- Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
- Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.
- Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
- Emphasizes core values - be highly reliable, constantly innovate, and operate with a hospitality mindset
- Competitive Base Salary ($87,500-$135,000) – with real growth potential as you make your mark and build something meaningful.
Why the Provider Operations Team at Steno Is Different
- Lead and develop people – Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. You manage performance directly, build team cohesion under pressure, and communicate clearly whether you're corresponding with vendors, coaching a report, or navigating a high-stakes client situation.
- Build and optimize scheduling models – Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage.
- Audit and improve workflows – Dig into existing processes, surface gaps, and drive consolidation across both teams. You're fluent enough with data to track performance and spot operational trends before they become problems.
- Own the metrics that matter – track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster.
- Partner cross-functionally and hold the line on escalations – Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward.
About You
You'll crush this role if you have 5 years of professional experience in a high-touch service environment and 2+ years of people management with a track record of building processes and handling difficult conversations. Bonus points if you've got hands-on experience with deposition scheduling, transcript logistics, or vendor management. The Provider Team at Steno is built on strong relationships with our court reporters, our employees, and our clients. We lead with purpose, offer competitive and fair rates, and make sure the people who drive our success feel recognized and supported. We listen, we invest, and we grow together.
Application Information
Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
Key skills/competency
- People Management
- Operations Management
- Process Improvement
- Workflow Optimization
- Scheduling
- Data Analysis
- Customer Service
- Vendor Management
- Escalation Management
- Communication
Skills & topics
- Manager
- Calendar Operations
- Operations Management
- People Management
- Remote
- Service
- Scheduling
- Workflow Optimization
- Process Improvement
- Team Leadership
How to get hired
- Tailor your resume: Highlight 5 years of service experience and 2+ years in people management, emphasizing process building and difficult conversations.
- Showcase relevant skills: Detail experience in deposition scheduling, transcript logistics, or vendor management if applicable.
- Emphasize core values: Align your application with Steno's values of reliability, innovation, and hospitality.
- Prepare for AI screening: Understand Steno uses AI to match candidates; ensure your resume uses relevant keywords.
- Network and inquire: Reach out to hiring managers via email at *****@steno.com for specific role insights.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Manager, Calendar Operations role at Steno?
- The competitive base salary for the Manager, Calendar Operations position at Steno ranges from $87,500 to $135,000 annually, with additional potential for growth and stock options.
- Is the Manager, Calendar Operations position at Steno remote?
- Yes, the Manager, Calendar Operations role is a remote-first position, offering flexibility with PTO, home office setup, and wellness benefits.
- What benefits does Steno offer for the Manager, Calendar Operations role?
- Steno provides premium Medical, Dental, & Vision coverage with 100% premium coverage for some plans, stock options, flexible PTO, home office setup, and wellness benefits.
- What are the key responsibilities for the Manager, Calendar Operations at Steno?
- Key responsibilities include leading and developing a remote team, building and optimizing scheduling models, auditing and improving workflows, owning performance metrics, and partnering cross-functionally for escalations.
- What experience is required for the Manager, Calendar Operations job at Steno?
- The role requires 5 years of professional experience in a high-touch service environment and 2+ years of people management with a proven track record of building processes and handling difficult conversations.
- How does Steno use AI in the hiring process for this role?
- Steno utilizes AI-assisted tools to identify and prioritize candidates whose experience aligns with the Manager, Calendar Operations role. All final hiring decisions are made by the People team.
- How can I apply for the Manager, Calendar Operations position at Steno and who should I contact for assistance?
- You can apply through the standard application process. For special assistance or accommodations during the application or interview process, please contact accommodations@steno.com.
- Does Steno offer growth opportunities for the Manager, Calendar Operations role?
- Yes, Steno emphasizes growth and offers stock options, real growth potential within the role, and clear paths for career development for its team members.