Billing Assistant

About the Role: Billing Assistant at Steno

Steno’s Billing Team is actively seeking a Billing Assistant to join their dynamic team, dedicated to revolutionizing the court reporting industry. This full-time, remote position offers exceptional benefits, flexible PTO, and equity opportunities. Candidates must be located in either the Pacific Standard or Eastern Standard time zone.

Who We're Looking For

As Steno’s Billing Assistant, you will play a crucial role in ensuring accurate and efficient billing for our providers and clients. This involves managing invoices, monitoring communications, and coordinating seamlessly across internal and external teams. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. You should possess a solid understanding of billing procedures and strong analytical skills, committed to completing every task with precision and professionalism while delivering white-glove service.

Key Responsibilities

• Process the majority of all invoicing for providers or firms.
• Support the billing manager and billing associates with organizational projects and other tasks as required.
• Serve as a primary interface with both internal and external teams, maintaining open and efficient communication through strong written and verbal skills.
• Deliver excellent and hospitable customer service, reflecting Steno's commitment to caring for both team members and clients.

What Will Make You Successful

• 1+ years of experience in high-volume billing, data entry, or invoicing; legal or court reporting billing experience is a significant plus.
• Proficiency with both Mac and PC operating systems, with the ability to quickly master new software and systems.
• Preferred experience with Google Workspace and Slack; bonus points for familiarity with wiki platforms.
• Highly organized, adaptable, and comfortable managing diverse responsibilities ("wearing multiple hats").
• Ability to work independently and learn on the fly in a fast-paced, remote setting.
• Enthusiasm for working within a rapidly growing tech startup and a desire for professional growth within the company.

About Steno's Billing Team

The Billing Team at Steno is a highly reliable, super-motivated, and diverse group spread across the country. We are responsible for all final invoicing for our clients, operating as tech-savvy perfectionists and collaborative team players. We consistently work under tight deadlines and are committed to continuous process evaluation and improvement to enhance efficiency. If you are a natural troubleshooter with meticulous attention to detail and enjoy a fast-paced environment, you'll find a home here.

Compensation & Benefits

• Salary: $20-$23/hr
• Health, Vision, & Dental Benefits: Low-cost plans designed to support employee well-being.
• Wellness/Mental Health: Shared benefits for employees and their families.
• Flexible Paid Time Off: Encouraging work-life balance.
• Equity Options: Recognizing team contributions to Steno's success.
• Company-provided 401(k) account access.
• Home office setup and a monthly stipend for internet and phone costs.

About Steno

Founded in 2018, Steno is a rapidly growing company revolutionizing the litigation and court reporting industry. Our core values emphasize reliability, constant innovation, and a hospitality mindset. We welcome diverse backgrounds, with our team boasting a unique blend of legal, technology, operations, and finance expertise. Steno offers flexible deferred payment options like DelayPay, leverages cutting-edge technology for legal professionals, and provides white-glove, concierge customer service.

Key skills/competency

• Billing
• Invoicing
• Data Entry
• Customer Service
• Communication Skills
• Organizational Skills
• Attention to Detail
• Google Workspace
• Slack
• Analytical Skills