Susquehanna Printing Company- FT Customer Servi... @ Steinman Communications Inc
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Job Details
Job Overview
The Customer Service Representative, Circulation, is responsible for providing excellent service to customers and circulation carriers through both inbound and outbound telephone communications. The role requires working every weekend and select weekdays.
About Susquehanna Printing
Susquehanna Printing, part of a long printing tradition in Lancaster County since the mid-1860s, produces daily and weekly newspapers, tabloids, books, and periodicals for the mid-Atlantic region. It is a division of Steinman Communications and offers state-of-the-art printing solutions including scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.
Why Work for Us?
We value bright, curious, flexible, and energetic individuals, recognizing that employees are the greatest asset to our business.
Full Time Benefits
- 4 weeks PTO to start (pro-rated first year)
- Paid Holidays
- Medical, prescription, dental, vision, short-term disability, basic life insurance
- 401(k) with Company Match
- Wellness Program
- Employee Assistance Program
- Parental Leave Program
- Employee Referral Program
Work Schedule
Full time hours include Wednesday, Thursday, and Friday from 8:30am-4:30pm and Saturday and Sunday from 5:30am-1pm. Off on Monday and Tuesday.
Essential Job Functions
- Operate PC and software (e.g., Newzware).
- Answer and make calls courteously.
- Adhere to Standards and Acceptance guidelines.
- Maintain production and accuracy.
- Assist Circulation District Managers with projects.
- Complete recurring reports and standard communications.
- Work well in a fast-paced environment.
Location
Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30 in Central PA with easy access to shops, restaurants, and major cities like Philadelphia, Baltimore, and Washington D.C.
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Clear communication and proper grammar
- Basic typing skills
Key skills/competency
- Customer Service
- Circulation
- Telephony
- Newzware
- Printing
- Communication
- Reporting
- Teamwork
- Accuracy
- Fast-paced
How to Get Hired at Steinman Communications Inc
🎯 Tips for Getting Hired
- Customize your resume: Tailor experience for customer service roles.
- Highlight communication skills: Emphasize clarity and professionalism.
- Research Steinman Communications: Understand company values and history.
- Prepare for calls: Practice handling inbound/outbound communications.