M365 Engineer L3

M365 Engineer L3 - Stefanini EMEA

Stefanini Group is seeking an M365 Engineer to perform Level 3 technical support for Microsoft 365 Services. You will be part of a 12x5 M365 team, working in rotating 8-hour shifts.

Job Responsibilities

• Monitor and analyze M365 environments to maintain service quality.
• Collaborate with support teams for seamless end-to-end service delivery.
• Provide Level 3 technical support and administration for M365 Services, including Hybrid Exchange, Viva, Loop, Forms, M365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Azure AD/Entra ID.
• Report operational issues, risks, and concerns to management.
• Coach and mentor junior team members.
• Perform advanced troubleshooting using M365 admin portals, PowerShell, and diagnostic tools.
• Manage and troubleshoot mail flow, end-user issues, M365 Service Health, Teams policies, voice configurations, SharePoint permissions, and identity/authentication issues (MFA, Conditional Access, SSO).
• Work with Microsoft Support on platform-related issues.
• Ensure strict adherence to client-specific policies and procedures.
• Maintain a continuous learning mindset and stay updated with industry best practices.
• Contribute ideas to improve processes, tools, and team performance.
• Share knowledge and expertise within the team.
• Assist team members during escalations and complex issues.
• Handle incidents, service requests, and problem records through the ticketing system in accordance with SLAs.
• Report on task progress, operational issues, and challenges to the line manager.
• Provide suggestions to optimize service delivery and operational processes.

Job Requirements

• Proficiency in English (spoken and written).
• Availability to work rotational 12x5 shifts with on-call duties.
• Experience with Microsoft 365 Admin Center and related service portals.
• Understanding of Exchange Online administration.
• Basic administration of Microsoft Teams policies and collaboration features.
• Familiarity with SharePoint Online/OneDrive permissions and sharing models.
• Understanding of Microsoft Entra ID (Azure AD) concepts (Identity management, MFA, Conditional Access).
• Experience within ITSM frameworks (ITIL knowledge is a plus).
• Ability to manage incidents, service requests, and escalations through a ticketing system.
• Experience with SLAs, priorities, and escalation procedures.
• Ability to troubleshoot M365 service issues using logs, diagnostics, and PowerShell.
• Experience troubleshooting authentication and identity-related issues.
• Familiarity with core technologies: Microsoft 365, Active Directory, Exchange, Microsoft Teams, Windows Server & Client OS, DNS, Mobile OS.
• Strong analytical and problem-solving skills.
• Customer-oriented attitude with the ability to prioritize and manage tasks.
• Insight into Stefanini's business and service delivery models is a plus.
• Ability to adapt and remain flexible in a fast-paced environment.
• Relevant Microsoft certifications (MS-900, AZ-900) are advantageous.
• Experience supporting enterprise environments and remote troubleshooting is a plus.

What's Next

Apply today to avoid missing this opportunity. For further information, contact recruitmentEMEA@stefanini.com.

Diversity & Inclusion

Stefanini Group values diversity and inclusion, ensuring equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.

About Us

Stefanini Group is a global tech consulting company dedicated to co-creating solutions with clients to accelerate results and improve experiences. With an AI First mindset and a focus on people, we foster collaboration and innovation in a dynamic environment across over 40 countries.

Scam Alert

Beware of scams using the Stefanini name. Legitimate offers come through official channels only. Stefanini will never ask for payment. Contact RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers follow interviews with hiring managers or clients.
• Payment will never be requested at any stage of the recruitment process.
• Stay vigilant and reach out for verification.

Key skills/competency

• M365 Engineering
• Level 3 Support
• Microsoft 365
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Azure AD / Entra ID
• PowerShell
• Troubleshooting