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Contract Business Analyst - CRM Customer Success

Station

London, England, United KingdomOn Site

Original Job Summary

About the Role

The Contract Business Analyst - CRM Customer Success role at Station is focused on bridging the gap between business needs and technology solutions by optimizing customer-facing processes through enterprise platforms.

Key Responsibilities

  • Lead initiatives in the CRM / Customer Service domain.
  • Collaborate with stakeholders to gather, analyze, and document business and integration requirements.
  • Translate business goals into actionable project deliverables.
  • Provide functional insight on enterprise systems like SAP C4C, Adobe Experience Platform, or similar.
  • Analyze integration needs and understand data flow and dependencies.
  • Oversee full project lifecycle ensuring timely delivery.

Essential Skills & Experience

  • Proven experience with CRM / Customer Service Platform projects.
  • Solid understanding of enterprise platforms such as SAP C4C and Adobe Experience Platform.
  • Experience in defining business requirements for system integrations.
  • Strong project management skills from ideation to delivery.
  • Excellent stakeholder engagement and communication abilities.
  • Ability to work cross-functionally in fast-paced, evolving environments.

Key skills/competency

  • CRM
  • Customer Success
  • Business Analysis
  • System Integration
  • Data Flow
  • Stakeholder Engagement
  • Project Management
  • SAP C4C
  • Adobe Experience Platform
  • Process Optimization

How to Get Hired at Station

🎯 Tips for Getting Hired

  • Customize your resume: Align experiences with CRM and integration skills.
  • Research Station: Understand their culture and client engagements.
  • Highlight project work: Emphasize full lifecycle project management.
  • Prepare for technical discussions: Review enterprise platform functionalities.
  • Network with current employees: Leverage LinkedIn for insider insights.

📝 Interview Preparation Advice

Technical Preparation

Review CRM platform functionalities.
Study enterprise system integration basics.
Understand data flow mechanics.
Brush up on SAP C4C/AEP concepts.

Behavioral Questions

Describe a time you solved integration challenges.
Explain stakeholder management in complex projects.
Discuss cross-team communication experiences.
Share a scenario leading successful project delivery.