Investor Services Associate

Investor Services Associate

State Street is seeking an Investor Services Associate to join their Alternative Investment Services Group. This role is crucial for processing transactions and maintaining client registers based on investor instructions, requiring direct communication with external parties via phone and email.

About the Team

The team is part of State Street Global Delivery (GD), which provides essential financial tools to asset owners and managers. GD supports core custody, accounting, fund administration, shareholder recordkeeping, and specialized servicing for alternative assets like OTC derivatives, private equity, and real estate. Joining this team offers an opportunity to make a significant impact in the financial services industry from day one.

What You Will Be Responsible For

• Process capital activities (subscriptions, redemptions, transfers, switches, wire payments for expenses and distributions) and non-financial activities (new investor creation, static data maintenance, statement and contract note distribution, audit confirmations).
• Handle investor/client queries via telephone and email, ensuring timely resolution. Prior experience with direct investor/client communication is preferred.
• Strictly adhere to pre-established policies and procedures, including preparing Standard Operating Procedures (SOPs) and Job Aids.
• Maintain established quality, accuracy, and timeliness standards for all activities.
• Interact with host locations and clients to independently resolve queries and discrepancies related to investor accounts.
• Identify and correct discrepancies affecting accounts, or route information to the appropriate area and follow up on corrections.
• Coordinate with host locations for daily deliverables, working under tight SLAs while maintaining accuracy and timeline agreements.
• Work within predetermined deadlines, prioritizing workloads, and managing pressure effectively.
• Identify unusual or potentially suspicious transactional activity and report/escalate in accordance with corporate policy and guidelines.

Skills Required

• Working knowledge of Microsoft packages, including Excel, Outlook, and Word.
• Good English communication skills (written and oral).
• Ability to interact and communicate clearly, thoroughly, and concisely with co-workers.
• Strong organizational and time management skills.
• Good analytical, numerical, and reasoning skills.
• Understanding of Anti-money laundering (AML) is a plus.

Key Responsibilities & Qualifications

• 1-4 years of relevant experience in financial services.
• Exposure to Hedge fund, Private Equity, or Real Asset funds is preferred.
• Prior experience handling direct investor/client communication is preferred.
• University degree in accounting, business, mathematics, finance, or economics.

Key skills/competency

• Investor Services
• Hedge Funds
• Private Equity
• Financial Services Operations
• Client Communication
• Transaction Processing
• Regulatory Compliance
• Microsoft Excel
• Problem-Solving
• Time Management