GlobalLink Platform Support Team Lead

About GlobalLink Platform Support Team Lead

GlobalLink is State Street’s suite of electronic trading platforms designed to support institutional investors across the full trade lifecycle. Delivered through the LINK digital environment, GlobalLink provides access to multi‑asset class trading capabilities—including foreign exchange, fixed income, cash, and post‑trade solutions—while integrating pre‑trade analytics, execution venues, and post‑trade workflows into a single, interoperable platform. By combining State Street’s proprietary applications with third‑party connectivity, GlobalLink helps clients improve transparency, enhance execution quality, reduce operational risk, and streamline complex trading and settlement processes across global markets. GlobalLink Platform Support team is the centralised level 1 client support hub for all GlobalLink applications like FX Connect, Currenex, Trade Nexus, Fund Connect, Venturi, BESTEX, GLIM, StreetFX and GlobalLink Payments.

Why This Role Is Important To Us

The team you will be joining is GlobalLink Platform Support Team which is the centralized Level‑1 client support hub for all GlobalLink applications providing follow‑the‑sun client support in partnership with global teams. The role includes responsibilities like User access and entitlement management, Inquiry triage and resolution, Reconciliation and Reporting and trade support.

What You Will Be Responsible For

As GlobalLINK Platform Support-Team Lead you will:

• Be a client-facing position with strong emphasis on client service and problem resolution.
• Provide first-level application support, including system monitoring, user setup and maintenance, report generation, and inquiry management and resolution.
• Research, resolve, and respond to incoming user inquiries from external and internal stakeholders with urgency.
• Diagnose and troubleshoot platform issues, including account access, password resets, certificate issues, and trade-related events.
• Guide users through basic login issues and platform features.
• Monitor system alerts and escalate potential issues and delays to management.
• Ensure timely resolution and escalation of unresolved or complex issues to Level 2 support.
• Maintain excellent telephone etiquette.
• Support Application Programming Interface (API) connections.
• Manage multiple tasks and priorities effectively.
• Demonstrate strong communication skills – written and verbal.
• Ability to work under pressure and meet deadlines in a high-volume environment.

Knowledge/Experience/Skills Required

• Strong customer focus.
• 6 to 8 years of experience in the financial industry with a focus on FX / FI platform support and/or operations.
• Hands-on expertise with SQL database, Power BI, and Excel.
• Ability to think critically and resolve complex problems.
• Strong Excel skills – VLOOKUPS and Pivot Tables.
• Excellent written and verbal communication skills.
• Experience with User Acceptance and System Integration Testing.

Shift Timings

Rotational Shifts serving US, EMEA and APAC zones.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-788428

Key skills/competency

• Client Service
• Problem Resolution
• Platform Support
• Financial Industry
• SQL
• Power BI
• Excel (VLOOKUP, Pivot Tables)
• Communication Skills
• Issue Escalation
• System Testing