21 days ago
GlobalLINK Platform Support Team Lead
State Street
On Site
Full Time
$100,000
Bengaluru, Karnataka, India
Job Overview
Job TitleGlobalLINK Platform Support Team Lead
Job TypeFull Time
Offered Salary$100,000
LocationBengaluru, Karnataka, India
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Job Description
About GlobalLink Platform Support Team Lead at State Street
Join the GlobalLink Platform Support Team, the centralized Level-1 client support hub for all GlobalLink applications. This team provides essential follow-the-sun client support in partnership with global teams, ensuring seamless operations for institutional investors.
Responsibilities
As the GlobalLINK Platform Support-Team Lead, you will be responsible for:
- Client-facing engagement with a strong emphasis on client service and problem resolution.
- Providing first-level application support, including system monitoring, user setup and maintenance, report generation, and inquiry management.
- Researching, resolving, and responding to incoming user inquiries from external and internal stakeholders with urgency.
- Diagnosing and troubleshooting platform issues such as account access, password resets, certificate issues, and trade-related events.
- Guiding users through basic login issues and platform features.
- Monitoring system alerts and escalating potential issues and delays to management.
- Ensuring timely resolution and escalation of unresolved or complex issues to Level 2 support.
- Maintaining excellent telephone etiquette.
- Supporting Application Programming Interface (API) connections.
- Managing multiple tasks and priorities effectively.
- Demonstrating strong communication skills, both written and verbal.
- Performing under pressure and meeting deadlines in a high-volume environment.
- Conducting User Acceptance and System Integration Testing.
Key Skills and Competencies
- Customer Focus
- Financial Industry Experience (FX/FI platform support/operations)
- SQL Database Expertise
- Power BI Proficiency
- Advanced Excel Skills (VLookups, Pivot Tables)
- Critical Thinking and Problem-Solving
- Written and Verbal Communication
- User Acceptance Testing
- System Integration Testing
- Client Service
How to Get Hired at State Street
- Tailor your resume: Highlight your 6-8 years of financial industry experience, focusing on FX/FI platform support, SQL, Power BI, and Excel skills.
- Showcase client service: Emphasize your ability to resolve complex problems, manage multiple priorities, and communicate effectively under pressure.
- Prepare for technical questions: Be ready to discuss your experience with SQL databases, Power BI, Excel (VLookups, Pivot Tables), API connections, and system integration testing.
- Demonstrate leadership potential: As a Team Lead role, showcase any experience in guiding or mentoring team members and managing escalations.
- Research State Street: Understand their commitment to innovation in financial services and their focus on client success and employee development.
Frequently Asked Questions
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01What are the primary responsibilities of a GlobalLINK Platform Support Team Lead at State Street?
02What technical skills are essential for this GlobalLINK Platform Support Team Lead position?
03What kind of experience is required for the GlobalLINK Platform Support Team Lead role?
04How does the GlobalLink Platform Support Team provide client support?
05What is the GlobalLink platform at State Street?
06Are there opportunities for career growth within State Street for a GlobalLINK Platform Support Team Lead?
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