21 days ago

GlobalLINK Platform Support Team Lead

State Street

On Site
Full Time
$100,000
Bengaluru, Karnataka, India
Apply

Job Overview

Job TitleGlobalLINK Platform Support Team Lead
Job TypeFull Time
Offered Salary$100,000
LocationBengaluru, Karnataka, India
Map of Bengaluru, Karnataka, India

Who's the hiring manager?

Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.

Uncover Hiring Manager

Job Description

About GlobalLink Platform Support Team Lead at State Street

Join the GlobalLink Platform Support Team, the centralized Level-1 client support hub for all GlobalLink applications. This team provides essential follow-the-sun client support in partnership with global teams, ensuring seamless operations for institutional investors.

Responsibilities

As the GlobalLINK Platform Support-Team Lead, you will be responsible for:

  • Client-facing engagement with a strong emphasis on client service and problem resolution.
  • Providing first-level application support, including system monitoring, user setup and maintenance, report generation, and inquiry management.
  • Researching, resolving, and responding to incoming user inquiries from external and internal stakeholders with urgency.
  • Diagnosing and troubleshooting platform issues such as account access, password resets, certificate issues, and trade-related events.
  • Guiding users through basic login issues and platform features.
  • Monitoring system alerts and escalating potential issues and delays to management.
  • Ensuring timely resolution and escalation of unresolved or complex issues to Level 2 support.
  • Maintaining excellent telephone etiquette.
  • Supporting Application Programming Interface (API) connections.
  • Managing multiple tasks and priorities effectively.
  • Demonstrating strong communication skills, both written and verbal.
  • Performing under pressure and meeting deadlines in a high-volume environment.
  • Conducting User Acceptance and System Integration Testing.

Key Skills and Competencies

  • Customer Focus
  • Financial Industry Experience (FX/FI platform support/operations)
  • SQL Database Expertise
  • Power BI Proficiency
  • Advanced Excel Skills (VLookups, Pivot Tables)
  • Critical Thinking and Problem-Solving
  • Written and Verbal Communication
  • User Acceptance Testing
  • System Integration Testing
  • Client Service

Tags:

Platform Support
Team Lead
Client Service
Financial Industry
FX
FI
SQL
Power BI
Excel
API
State Street
Trading Platforms
Issue Resolution
System Monitoring
User Access Management

Share Job:

How to Get Hired at State Street

  • Tailor your resume: Highlight your 6-8 years of financial industry experience, focusing on FX/FI platform support, SQL, Power BI, and Excel skills.
  • Showcase client service: Emphasize your ability to resolve complex problems, manage multiple priorities, and communicate effectively under pressure.
  • Prepare for technical questions: Be ready to discuss your experience with SQL databases, Power BI, Excel (VLookups, Pivot Tables), API connections, and system integration testing.
  • Demonstrate leadership potential: As a Team Lead role, showcase any experience in guiding or mentoring team members and managing escalations.
  • Research State Street: Understand their commitment to innovation in financial services and their focus on client success and employee development.

Frequently Asked Questions

Find answers to common questions about this job opportunity

Explore similar opportunities that match your background