IT INFRASTRUCTURE ANALYST
@ State of Arkansas

Little Rock, Arkansas, United States
On Site
Posted 5 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @state.ar.gov
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Job Details

Job Overview

The IT Infrastructure Analyst at State of Arkansas is responsible for designing, implementing, and maintaining the technology infrastructure to ensure reliability, scalability, and efficiency. The role involves managing servers, networks, storage systems, and providing technical support to minimize downtime.

Primary Responsibilities

  • Design, configure, and maintain IT infrastructure including servers, networks, and storage systems.
  • Monitor system performance ensuring uptime and optimal operations.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Recommend infrastructure upgrades to support growth and efficiency.
  • Implement and maintain security measures to protect against cyber threats.
  • Document configurations, procedures, and changes accurately.
  • Support disaster recovery and backup strategies.
  • Collaborate with IT teams, vendors, and other personnel on projects.
  • Research emerging technologies for potential infrastructure improvements.
  • Provide support and training to end-users and junior IT staff.

Specific Requirements & Knowledge

  • Working knowledge of Microsoft Windows Server 2012 - 2022.
  • Experience with Microsoft Active Directory and Group Policy management.
  • Familiarity with Hypervisor platforms like VMWare and Hyper-V.
  • Knowledge of Microsoft Endpoint Configuration Manager (SCCM).
  • Understanding of network design, deployment and troubleshooting (Routing, Switching, VLAN, DHCP, DNS, VoIP, Wireless).
  • General firewall troubleshooting and cyber security concepts.
  • Willingness to perform technical training with customers.

Location & Travel

This position is physically located in the Northeast part of Arkansas (Walnut Ridge, Jonesboro, or surrounding areas). The candidate must be able to travel to assigned schools within a 90-minute drive.

Qualifications

  • Bachelor’s Degree in IT, Computer Science, or related field.
  • Minimum 2 years’ experience in IT infrastructure or related roles.
  • Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure).
  • Expertise in managing enterprise-level networks, servers, and storage systems.
  • Relevant certifications such as CCNA, CompTIA Server+, or Network+ are preferred.
  • Strong analytical, troubleshooting, and communication skills.

Key Skills/Competency

IT Infrastructure Analyst, Windows Server, Active Directory, Hypervisor, SCCM, network troubleshooting, cyber security, virtualization, cloud computing, technical support

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How to Get Hired at State of Arkansas

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT infrastructure experience and certifications.
  • Research State of Arkansas: Understand their mission, values, and recent projects.
  • Prepare technical examples: Demonstrate troubleshooting and system upgrade experiences.
  • Practice interview scenarios: Focus on technical and situational questions.

📝 Interview Preparation Advice

Technical Preparation

Review Windows Server installation procedures.
Practice Active Directory configurations and troubleshooting.
Familiarize with virtualization (VMWare, Hyper-V).
Refresh network design and firewall configuration basics.

Behavioral Questions

Describe a challenging troubleshooting instance.
Explain teamwork in cross-department projects.
Discuss managing multiple simultaneous projects.
Outline a time you improved an IT process.

Frequently Asked Questions