Front Office Guide - Full Time
Starwood Hotels · Brooklyn, NY
- On site
- Full-time
- $85,000 / year
- Brooklyn, NY
Job highlights
- Provide exceptional guest service at hotel front office.
- Ensure guest experiences are relaxing and effortless.
- Work in a dynamic, 24-hour hotel operation.
- Join a mission-driven luxury hotel brand.
- Minimum 1 year of guest service experience required.
About the role
Front Office Agent at Starwood Hotels
Grow with Starwood Hotels! Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We are looking for thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are paramount.
The Front Offices are the heart of every hotel, and our front-of-house staff are crucial members of the team, serving as the first point of contact for our guests. They have the first opportunity to provide impeccable service and represent the brand's best self.
We are searching for a warm, welcoming, and articulate Front Office Agent to ensure every guest's experience is relaxing and effortless throughout their stay, from arrival to departure. If you enjoy meeting new people, providing service, and contributing to a great brand's growth, we encourage you to apply.
About You:
- Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
- Ability to speak a secondary language is a plus.
- Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail-oriented.
- Flexible and willing to meet the demands of a 24-hour operation.
About Us:
Starwood Hotels is a mission-driven company guided by its purpose. Our purpose impacts our team members, drives guest experiences, builds community with like-minded travelers, and cares for the planet. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and an affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer committed to a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. For any special accommodations, please visit People Operations.
Key skills/competency:
- Front Office Agent
- Guest Service
- Hotel Operations
- Customer Service
- Team Player
- Multi-tasking
- Detail-oriented
- Communication Skills
- Problem-Solving
- Adaptability
Skills & topics
- Front Office Agent
- Guest Service
- Hotel Operations
- Customer Service
- Front Desk
- Hospitality
- Reservations
- Check-in/Check-out
- Concierge
- Client Relations
How to get hired
- Tailor your resume: Highlight your guest service and hotel operations experience, emphasizing your 1-year minimum requirement and multi-tasking abilities.
- Showcase your personality: In your application and interview, convey your warmth, welcoming nature, and passion for service.
- Demonstrate flexibility: Be prepared to discuss your ability to work within a 24-hour operational environment.
- Emphasize language skills: If you have secondary language proficiency, make sure it's prominently featured.
- Research Starwood's values: Understand their commitment to sustainability, community, and exceptional guest experiences.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the hourly pay range for a Front Office Agent at Starwood Hotels?
- The hourly range for a Front Office Agent at Starwood Hotels is between $30.98 and $41.31. This range reflects the compensation for the role.
- Does Starwood Hotels require prior experience for the Front Office Agent position?
- Yes, Starwood Hotels requires a minimum of 1 year of experience in a similar role, specifically in guest or customer service and hotel operations.
- Is speaking a secondary language a requirement for the Front Office Agent role?
- While not a strict requirement, the ability to speak a secondary language is considered a significant plus for the Front Office Agent position at Starwood Hotels.
- What qualities is Starwood Hotels looking for in a Front Office Agent candidate?
- Starwood Hotels seeks candidates who are warm, welcoming, articulate, passionate about guest service, a team player, hard worker, multi-tasker, detail-oriented, and flexible for a 24-hour operation.
- How does Starwood Hotels approach employee culture and diversity?
- Starwood Hotels is committed to a diverse, sustainable workforce with an empowered, inclusive culture. They practice non-discrimination and value all team members.
- What is the mission and purpose of Starwood Hotels?
- Starwood Hotels is a mission-driven company whose purpose is to maintain the beauty of the world. This purpose guides their impact on team members, guest experiences, community building, and planetary care.
- Can I apply for a Front Office Agent job at Starwood Hotels if I need special accommodations?
- Yes, Starwood Hotels is an Equal Opportunity Employer and is committed to providing reasonable accommodations. Please visit People Operations for assistance if you require any special accommodations.