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Operations Services Manager - Latin America & Caribbean

Starbucks Coffee Company

Coral Gables, Florida, United StatesOn Site

Original Job Summary

Role Overview

The Operations Services Manager - Latin America & Caribbean provides direct line operations support to strategic international markets. This role ensures relevancy of global programs and initiatives based on local consumer and regulatory requirements at the region and market level.

Main Responsibilities

  • Manage testing and implementation for product, program, and system initiatives across multiple work streams.
  • Develop plans, support execution, and monitor results.
  • Ensure programs and systems are defined, established, maintained, and reported to enable strategic resource allocation.
  • Collaborate closely with International Retail Operations to adapt global initiatives.
  • Provide data, recommendations, and progress reports to key stakeholders.
  • Monitor projects and schedules, ensuring on-time and on-budget delivery.
  • Support operations and cultural activities related to new market openings and integrations.
  • Coach, direct, and provide leadership support to international operations teams.

Key Competencies

  • Implementation and change management skills
  • Clear and concise communication skills (oral and written)
  • Ability to balance priorities and meet deadlines
  • Strong leadership and mentoring capabilities
  • Project scoping and resource planning
  • Cross-functional collaboration in a matrix environment
  • Negotiation and influencing skills

Key skills/competency

  • Operations
  • Project Management
  • Change Management
  • Leadership
  • Strategy
  • Collaboration
  • Communication
  • Implementation
  • Budgeting
  • Analysis

How to Get Hired at Starbucks Coffee Company

🎯 Tips for Getting Hired

  • Research Starbucks Coffee Company culture: Understand company values and international operations.
  • Tailor your resume: Highlight global project management experience.
  • Showcase leadership skills: Provide examples of mentoring and cross-functional work.
  • Prepare for detailed questions: Focus on implementation and change management.

📝 Interview Preparation Advice

Technical Preparation

Review project management methodologies.
Study budgeting and cost control techniques.
Familiarize with operations management software.
Update knowledge on regulatory compliance.

Behavioral Questions

Describe a time you led change.
Explain handling multiple project deadlines.
Discuss cross-functional collaboration experience.
Illustrate challenging negotiations handled.