Retail Operations Supervisor

Retail Operations Supervisor

As a Retail Operations Supervisor, you will play a vital role in driving sales and operational excellence. You will lead by example, delivering inspiring customer service to exceed our customers' expectations. You prioritize continuous improvement to ensure high performance and adherence to merchandising and brand standards.

Additionally, you will oversee and manage all aspects of store operational excellence, including merchandising, product flow, promotions, and executive office tasks, including cash office administration and reporting. As a key holder, you will act as the leader on duty, supporting programs and training throughout the store.

Responsibilities:

• Customer Interaction: Lead by example and teach sales model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience using all available tools and techniques.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards in partnership with the management team, including ensuring the sales floor is ready for customers daily, visual merchandising, promotion preparation, and display. Supervise the organization and management of back-of-house tasks and provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support the training, development, and coaching of associates. Play a supporting role in performance and training conversations for a high-performance, sales-driven culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure efficient store operation by quickly resolving any issues.
• Health and Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Tasks: Manage executive office tasks, including the administration of weekly cash office reports. Ensure accurate and consistent cash office management.

Qualifications:

• 3 or more years of prior retail customer service experience.
• 1 to 2 years of prior supervisory experience with direct responsibility for meeting sales and service goals.
• Ability to work in a fast-paced environment with strong prioritization, organizational, and multitasking skills.
• Strong visual merchandising skills.

Benefits:

• Associate discounts
• Medical and dental plans
• RRSP/RPP
• Performance bonuses
• Learning and development programs
• And more…

About Us:

We value transparency in our hiring processes. Artificial intelligence may be used in certain stages to screen, assess, or select candidates. However, a human assessor makes all final decisions. This posting is for an existing vacancy.

About The Team:

At Staples Canada/Bureau en Gros, we are dynamic and inspiring partners for our customers and the communities in which we live. As The Work and Learning Company, we inspire people to work smarter, learn more, and grow every day. We are looking for people who are curious, welcoming, passionate, and love to find solutions. If this describes you, we can work, learn, and grow together.

We are building an inclusive and diverse team:

Staples Canada/Bureau en Gros constantly strives to establish an inclusive and diverse work environment. We appreciate, value, and leverage the perspectives and contributions that come from backgrounds that vary by race, gender, sexual orientation, gender identity and expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need requiring accommodation, please let us know.

Key skills/competency:

• Retail Operations
• Customer Service
• Sales
• Merchandising
• Team Leadership
• Inventory Management
• Visual Merchandising
• Operational Excellence
• Training and Development
• Health and Safety