Bilingual (English/French) Customer Service Agent - 1 Year Contract-remote Canada at Stanley Black & Decker, Inc. | Apply at Stanley Black & Decker, Inc.

About the role

Job Title: Bilingual Customer Service Representative - 1 Year Contract

Stanley Black & Decker Canada is seeking a dedicated Bilingual (English/French) Customer Service Representative for a 1-year contract position. You will be an integral part of a Canadian-based team, reporting to the Customer Service Supervisor. Your primary role will be to provide a high level of service to customers and account executives, managing daily business activities and handling distributor calls and inquiries.

About Us:

At Stanley Black & Decker, we believe in the power of great people to achieve greatness. We are a global company with nearly 60,000 professionals working with iconic brands like DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER. We are proud to be recognized as Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022), and Canada’s Best Diverse Employers (2020, 2021 & 2022).

We are not just building tools; we are building innovative technology and advancing the manufacturing trade through our Industry 4.0 Initiative. Our commitment is to provide superior quality products and services while creating environmental and social value.

What You Will Do:

Process transactions and various inquiries using Outlook, SAP, and Esker.
Receive and respond to distributor calls and occasional end-user inquiries.
Provide reliable information to internal and external customers.
Collaborate with functional groups to proactively eliminate errors and inefficiencies in the order process.

Who You Are:

Possess a College or University diploma/degree.
Bilingual in French and English, both written and spoken (a strong asset).
Ability to manage multiple tasks in a high-volume environment while remaining composed and flexible.
Proficient in oral and written communication with sales personnel and distributors.
Strong keyboard and data entry skills with a minimum typing speed of 30 WPM.
A true team player, capable of working effectively within a large team.
Dependable, decisive, and able to follow through on tasks with minimal supervision.
Willingness to assist other associates.
Ability to rapidly learn marketing programs, product knowledge, and company policies.

What’s More:

You’ll gain the pride of empowering makers, doers, protectors, and everyday heroes worldwide. As part of our team, you'll contribute to innovative solutions and help write the next chapter in our history, reaching millions of customers globally.

Our Commitment to Diversity and Inclusion:

Stanley Black & Decker believes in equal opportunity for all applicants. We foster a diverse and inclusive workplace, reflecting the diverse perspectives, experiences, and needs of our employees and communities. We value equity, diversity, and inclusion in all our work environments and seek employees who will work respectfully and constructively with differences.

Accommodation is available for candidates requiring it during the recruitment process. Final stage candidates will undergo a background check, including criminal, credit, and driver's abstract checks.

Global Benefits & Perks:

You’ll be rewarded with a competitive salary and country-specific benefits and entitlements.

Career Opportunity & Development:

Explore diverse career paths within our global company, which boasts over 60 brands. We offer extensive learning resources, including our Lean Academy and online university, providing opportunities for certificates and specializations from renowned institutions.

Key skills/competency:

Customer Service
Bilingual Support
Order Processing
SAP
Outlook
Esker
Data Entry
Communication Skills
Problem Solving
Teamwork

How to get hired

Tailor your resume: Highlight bilingual skills, customer service experience, and proficiency with SAP/Outlook.
Showcase your communication: Emphasize your ability to interact professionally with sales and distributors.
Demonstrate problem-solving: Provide examples of how you've improved processes or resolved issues.
Prepare for behavioral questions: Reflect on experiences demonstrating teamwork, dependability, and decision-making.
Understand the culture: Research Stanley Black & Decker's commitment to innovation, diversity, and their brands.

Frequently asked questions

What is the work arrangement for the Bilingual Customer Service Representative role at Stanley Black & Decker Canada?

This Bilingual Customer Service Representative position is a remote role within Canada, offering flexibility for the contract duration.

What specific systems will I use as a Bilingual Customer Service Representative at Stanley Black & Decker?

As a Bilingual Customer Service Representative, you will primarily use Outlook, SAP, and Esker for processing transactions and managing inquiries.

What are the key language requirements for this role at Stanley Black & Decker?

Fluency in both English and French, written and spoken, is a strong asset for this Bilingual Customer Service Representative position.

What typing speed is required for the Bilingual Customer Service Representative position?

The role requires strong keyboard and data entry skills, with a minimum typing speed of 30 words per minute.

What kind of background check is required for this contract role at Stanley Black & Decker?

Candidates in the final stages of the recruitment process will be required to complete a background check, which may include criminal, credit, and driver's abstract checks.

Does Stanley Black & Decker offer career growth opportunities for contract employees?

Yes, Stanley Black & Decker emphasizes career development, and even for contract roles, there are opportunities to grow and develop skills within their global company with over 60 brands.

What makes Stanley Black & Decker a great place to work for a Bilingual Customer Service Representative?

Stanley Black & Decker Canada has been recognized as one of Canada's Top Employers for Young People and a Top Employer in Greater Toronto, highlighting their commitment to a positive and diverse work environment.