Bilingual Customer Service Representative - Contract

Job Title: Bilingual Customer Service Representative - 1 Year Contract

Stanley Black & Decker Canada is seeking a dedicated Bilingual (English/French) Customer Service Representative for a 1-year contract position. You will be an integral part of a Canadian-based team, reporting to the Customer Service Supervisor. Your primary role will be to provide a high level of service to customers and account executives, managing daily business activities and handling distributor calls and inquiries.

About Us:

At Stanley Black & Decker, we believe in the power of great people to achieve greatness. We are a global company with nearly 60,000 professionals working with iconic brands like DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER. We are proud to be recognized as Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022), and Canada’s Best Diverse Employers (2020, 2021 & 2022).

We are not just building tools; we are building innovative technology and advancing the manufacturing trade through our Industry 4.0 Initiative. Our commitment is to provide superior quality products and services while creating environmental and social value.

What You Will Do:

• Process transactions and various inquiries using Outlook, SAP, and Esker.
• Receive and respond to distributor calls and occasional end-user inquiries.
• Provide reliable information to internal and external customers.
• Collaborate with functional groups to proactively eliminate errors and inefficiencies in the order process.

Who You Are:

• Possess a College or University diploma/degree.
• Bilingual in French and English, both written and spoken (a strong asset).
• Ability to manage multiple tasks in a high-volume environment while remaining composed and flexible.
• Proficient in oral and written communication with sales personnel and distributors.
• Strong keyboard and data entry skills with a minimum typing speed of 30 WPM.
• A true team player, capable of working effectively within a large team.
• Dependable, decisive, and able to follow through on tasks with minimal supervision.
• Willingness to assist other associates.
• Ability to rapidly learn marketing programs, product knowledge, and company policies.

What’s More:

You’ll gain the pride of empowering makers, doers, protectors, and everyday heroes worldwide. As part of our team, you'll contribute to innovative solutions and help write the next chapter in our history, reaching millions of customers globally.

Our Commitment to Diversity and Inclusion:

Stanley Black & Decker believes in equal opportunity for all applicants. We foster a diverse and inclusive workplace, reflecting the diverse perspectives, experiences, and needs of our employees and communities. We value equity, diversity, and inclusion in all our work environments and seek employees who will work respectfully and constructively with differences.

Accommodation is available for candidates requiring it during the recruitment process. Final stage candidates will undergo a background check, including criminal, credit, and driver's abstract checks.

Global Benefits & Perks:

You’ll be rewarded with a competitive salary and country-specific benefits and entitlements.

Career Opportunity & Development:

Explore diverse career paths within our global company, which boasts over 60 brands. We offer extensive learning resources, including our Lean Academy and online university, providing opportunities for certificates and specializations from renowned institutions.

Key skills/competency:

• Customer Service
• Bilingual Support
• Order Processing
• SAP
• Outlook
• Esker
• Data Entry
• Communication Skills
• Problem Solving
• Teamwork