Bilingual Customer Service Agent

Bilingual Customer Service Agent at Stanley Black & Decker, Inc.

As a Bilingual Customer Service Agent, a 1-year contract role, you will be an integral part of a dedicated team based in Canada, reporting to the Customer Service Supervisor. This position is crucial for maintaining a high level of service for both customers and account executives in their day-to-day business activities. You will also serve as a key contributor to the customer service team by handling distributor calls and inquiries.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. If this sounds like you, join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER.

At Stanley Black & Decker Canada, we are proud to be recognized as Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022), and Canada’s Best Diverse Employers (2020, 2021 & 2022).

What You Will Get To Do

• Process transactions and various inquiries using Outlook, SAP, and Esker.
• Receive distributor calls as well as some end-user calls.
• Provide reliable information to both internal and external customers.
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process.

Who You Are

• College or University diploma/degree.
• Bilingual (French/English) language skills, both written and spoken (a strong asset).
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility.
• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner.
• Strong keyboard and data entry skills (minimum 30 WPM).
• Team player – able to work with a large team.
• Must be dependable, capable of making decisions, and following through on team tasks, willing to help all other associates with little or no supervision.
• Ability to rapidly assimilate marketing programs, product knowledge, and all other company policies and procedures.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back, and sustainable business practices.

Key skills/competency

• Customer Service
• Bilingual (French/English)
• Data Entry
• SAP
• Outlook
• Esker
• Communication Skills
• Problem-Solving
• Teamwork
• Adaptability