IT Support Analyst
@ Stanford University

Stanford, CA
$120,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @stanford.edu
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Job Details

Overview

The IT Support Analyst at Stanford University Law School provides technical and Audio/Visual support for students, staff, and faculty. Working under the IT Support Lead, you will address hardware, software, and network issues while applying best practices in a help desk/service management environment.

Responsibilities & Core Duties

  • Diagnose and resolve end-user computer problems including hardware, software, and network issues.
  • Manage help tickets using the SLS Help Desk ticketing system with quality customer service.
  • Deploy computer systems using disk imaging tools and support AV setups.
  • Participate in on-call rotations and extended support hours including weekends.
  • Contribute to strategy, training, and implementation of new applications or system upgrades.

Minimum Requirements

A two-year college degree and two or more years of relevant experience or equivalent combination of education and experience are required.

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills.
  • Strong customer service and relationship building abilities.
  • Experience troubleshooting technical issues and applying IT best practices.

Preferred Skills

  • Experience with PC, Mac, UNIX systems, and cloud-based file sharing applications.
  • Familiarity with Windows, Mac OS, WebEx, Zoom, Microsoft Office suite, and Google Apps EDU.
  • Ability to diagnose network issues such as DNS, TCP/IP, and DHCP.

Working Conditions & Pay

This is an on-site role based on the Stanford Campus, with scheduled hours Monday through Friday 8am to 5pm, with additional on-call and weekend rotations as needed. The expected salary range is between $110,123 and $129,926 per annum. Stanford University offers a comprehensive rewards package detailed on the Cardinal at Work website.

Additional Information

The role is subject to a background check and is an equal opportunity employment position. Accommodation is provided as required under applicable law.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Help Desk
  • AV Support
  • Customer Service
  • Network
  • Hardware
  • Software
  • Communication
  • Teamwork
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How to Get Hired at Stanford University

🎯 Tips for Getting Hired

  • Research Stanford University's culture: Study its mission and benefits online.
  • Customize your resume: Highlight IT support and troubleshooting expertise.
  • Showcase technical skills: Emphasize AV, hardware, and network knowledge.
  • Prepare for behavioral questions: Demonstrate customer service and teamwork.

📝 Interview Preparation Advice

Technical Preparation

Review hardware, software, network troubleshooting procedures.
Practice using disk imaging and deployment tools.
Familiarize with Windows, Mac OS, and UNIX systems.
Study network protocols like DNS, TCP/IP, DHCP.

Behavioral Questions

Describe past technical support experiences concisely.
Explain handling customer service challenges effectively.
Discuss teamwork during high-pressure situations.
Illustrate problem-solving with minimal supervision.

Frequently Asked Questions