IT Support Analyst @ Stanford University
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Job Details
Overview
The IT Support Analyst at Stanford University Law School provides technical and Audio/Visual support for students, staff, and faculty. Working under the IT Support Lead, you will address hardware, software, and network issues while applying best practices in a help desk/service management environment.
Responsibilities & Core Duties
- Diagnose and resolve end-user computer problems including hardware, software, and network issues.
- Manage help tickets using the SLS Help Desk ticketing system with quality customer service.
- Deploy computer systems using disk imaging tools and support AV setups.
- Participate in on-call rotations and extended support hours including weekends.
- Contribute to strategy, training, and implementation of new applications or system upgrades.
Minimum Requirements
A two-year college degree and two or more years of relevant experience or equivalent combination of education and experience are required.
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills.
- Strong customer service and relationship building abilities.
- Experience troubleshooting technical issues and applying IT best practices.
Preferred Skills
- Experience with PC, Mac, UNIX systems, and cloud-based file sharing applications.
- Familiarity with Windows, Mac OS, WebEx, Zoom, Microsoft Office suite, and Google Apps EDU.
- Ability to diagnose network issues such as DNS, TCP/IP, and DHCP.
Working Conditions & Pay
This is an on-site role based on the Stanford Campus, with scheduled hours Monday through Friday 8am to 5pm, with additional on-call and weekend rotations as needed. The expected salary range is between $110,123 and $129,926 per annum. Stanford University offers a comprehensive rewards package detailed on the Cardinal at Work website.
Additional Information
The role is subject to a background check and is an equal opportunity employment position. Accommodation is provided as required under applicable law.
Key skills/competency
- Technical Support
- Troubleshooting
- Help Desk
- AV Support
- Customer Service
- Network
- Hardware
- Software
- Communication
- Teamwork
How to Get Hired at Stanford University
🎯 Tips for Getting Hired
- Research Stanford University's culture: Study its mission and benefits online.
- Customize your resume: Highlight IT support and troubleshooting expertise.
- Showcase technical skills: Emphasize AV, hardware, and network knowledge.
- Prepare for behavioral questions: Demonstrate customer service and teamwork.