Community Data Analyst

About Standing on Giants

Standing on Giants is the world’s first agency for businesses aiming to build brand-owned, online communities. We empower organizations to cultivate thriving online spaces where customers are at the forefront. Originating from the team behind giffgaff's revolutionary community-led model, Standing on Giants now partners with industry leaders like Airbnb, Sonos, and Utilita to launch successful communities that deliver tangible results. We are proud Khoros Kudos award-winners, recognized for our Best-In-Class work.

We are also the first online community company to achieve B Corp Certification, committing to the highest standards of environmental and social responsibility. Our vision is a world where business benefits people and the planet, not solely profit, fueled by trusting and collaborative communities. This commitment guides our daily actions. Our people are central to this mission, and we offer a range of employee benefits to support your best work. We foster a supportive, open environment and collectively strive for sustainable working practices.

About The Community Data Analyst Role

As a Community Data Analyst, you will play a crucial role within our Community Insights team, specifically supporting our work with Airbnb. This involves performing analytical and reporting tasks, leveraging both qualitative and quantitative data. Your inherent curiosity and interest in data will drive you to identify, present, and suggest results, trends, and key learnings. You will also be empowered to identify best practices and propose innovative solutions to enhance team workflows and client collaboration.

We are seeking a hard-working individual with exceptional attention to detail and a rapid learning capability. If you embody an open, honest, and collaborative approach, you will thrive in our environment.

Responsibilities

• Collect, export, and prepare raw data for comprehensive analysis.
• Track ad-hoc conversation topics to deliver quick insights on community health.
• Leverage AI and automation solutions to enhance the analysis of large volumes of community feedback.
• Perform qualitative data coding and categorization.
• Build and maintain dashboards to streamline reporting and data visualization.
• Analyze community conversations and feedback to provide actionable insights.
• Write and peer review client-facing community reports.

Required Skills & Experience

• Fluent in English with exceptional written and verbal communication skills.
• Proven experience in data analysis or a similar field.
• Great attention to detail with strong organizational and prioritization skills; experience with project management tools (e.g., Airtable, Asana) is ideal.
• Competent understanding of analytics and reporting tools such as Looker Studio, Sprinklr, or Google Analytics.
• Experience with qualitative data categorization or thematic analysis.
• Good technical understanding and ability to quickly adapt to new tools.
• Proficient with MS Excel and Google Workspace (Docs, Sheets, Slides) for documentation and data management.
• Ability to thrive in a fast-paced work environment and adapt to change.
• Demonstrated interest in online communities.

Nice to have

• Fluency in a second language is a valuable asset.
• Familiarity with ChatGPT or other AI tools for data analysis.
• Familiarity with Salesforce, Superset.
• Familiarity with Airtable.
• Basic knowledge of SQL.

Key skills/competency

• Data Analysis
• Qualitative Data
• Reporting
• Data Visualization
• Community Insights
• Google Analytics
• AI Automation
• Project Management
• MS Excel
• Communication