Customer Success

About Standard Metrics

Standard Metrics is an AI-driven financial data platform that empowers investors and their portfolio companies to make more informed, forward-looking decisions through automated reporting and benchmarking tools. We are a team of optimistic product builders dedicated to accelerating innovation in the private markets. Standard Metrics is proudly backed by 8VC and Spark Capital, along with other prominent VCs and angels, and serves as a trusted partner for many of the world's top VC/PE firms.

Come Build With Us

The Customer Success team at Standard Metrics manages the complete post-sales lifecycle for our customers, which include some of the best venture capital firms and startups globally. We are looking for a passionate and self-driven team player who excels at problem-solving, strategic thinking, and relationship management.

Members of the Customer Success team are crucial in ensuring customers gain maximum value from Standard Metrics, driving platform adoption, customer retention, and contract renewals. You will act as a trusted advisor to key customers, deeply understanding their business, goals, and needs to implement best practices and increase platform utilization. Collaboration with our sales, data, and product teams is also key, where you will serve as the customer's internal advocate to facilitate rapid platform iteration.

What You'll Do

• Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users.
• Develop a deep understanding of customer business requirements, challenges, and goals to drive successful outcomes, including increasing customer lifetime value and securing references and testimonials.
• Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal.
• Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption.
• Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth.
• Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements.
• Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized.

What You'll Bring

• 7+ years of relevant experience in a client-facing role, ideally within customer success or account management.
• Track record of developing strategic relationships with customers, identifying business goals, and driving value realization to ensure customer retention and reference-ability.
• Experience managing and closing renewals and upsells.
• Strong executive presence and ability to successfully navigate all levels of customer organizations.
• Experience presenting to C-level executives and an ability to influence internal and external decision-makers.
• Ability to work in a high-growth environment with a willingness to tackle projects and work independently.
• Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities.
• Passion for technology, startups, entrepreneurship, and/or venture capital is a plus.

Compensation & Benefits

For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary and variable compensation for this role is between $140,000-$190,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications.

• Health and dental insurance: We cover you and your family's medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.
• Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.
• Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.
• Complete transparency: Everyone has full access to business metrics and financial information about the company.
• Regular offsites: While we are a remote-first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at recruiting@standardmetrics.io.

Key skills/competency

• Customer Success
• Account Management
• Relationship Management
• Client-facing communication
• Strategic Thinking
• Value Realization
• Renewals & Upsells
• Executive Presence
• Problem Solving
• Financial Data Platform