Manager of IT Service Management
@ STAND 8 Technology Consulting

Universal City, CA
$157,500
On Site
Contractor
Posted 7 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @stand8.io
Recommended after applying

Job Details

About the Role

The Manager of IT Service Management at STAND 8 Technology Consulting leads incident and change management functions for a global enterprise in the media and entertainment industry. The role is strategic and hands-on, driving operational excellence, service reliability, and process maturity across IT Service Management disciplines.

Key Responsibilities

  • Manage ITSM Incident and Change teams and operations.
  • Own and align ITSM strategy with organizational goals.
  • Oversee incident, change, and root cause analysis processes.
  • Collaborate with engineering, operations, and executive stakeholders.
  • Monitor ITSM metrics and drive continuous process improvements.

Required Experience & Qualifications

  • 10+ years in IT Service Management with leadership experience.
  • Proven track record in managing high-performing ITSM teams.
  • Strong ITIL framework knowledge and incident/change management skills.
  • Experience in complex, media-driven, fast-paced environments.
  • Excellent communication and stakeholder engagement abilities.

Preferred Qualifications

  • ITIL v4 certification and background in problem management.
  • Familiarity with cloud operations and automation initiatives.
  • Experience with vendor coordination and enterprise ITSM platforms.

Additional Details

This project is remote commutable within Los Angeles, New York City, or Orlando. The base salary range is $140,000 - 175,000 annually, determined by role, level, and location. Benefits include medical, dental, vision, 401(k), and more.

Key skills/competency

ITSM, Incident Management, Change Management, ITIL, Leadership, RCA, Process Improvement, Global Operations, Service Reliability, Communication

Apply without a personalized resume

How to Get Hired at STAND 8 Technology Consulting

🎯 Tips for Getting Hired

  • Research STAND 8: Understand their global IT solutions and culture.
  • Customize your resume: Highlight ITSM and leadership skills.
  • Showcase ITIL expertise: Detail your incident and change management experience.
  • Prepare for interviews: Practice scenario questions and stakeholder examples.

📝 Interview Preparation Advice

Technical Preparation

Review ITIL best practices and case studies.
Study incident and change management workflows.
Practice data analysis on ITSM metrics.
Familiarize with global IT infrastructure trends.

Behavioral Questions

Describe a time you resolved a major incident.
Explain managing team conflicts effectively under pressure.
Share a process improvement success story.
Discuss working in a global, diverse team setting.

Frequently Asked Questions