Technical Success Manager

About Stainless

Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders such as OpenAI, Anthropic, and Cloudflare. We have raised over $35 million from top investors including a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more. We are headquartered in NYC, just west of SoHo, and are a team of ~60 with plans to double in the next 9 to 12 months.

About The Role

As a Technical Success Manager at Stainless, you will drive success for our most important customers including Cloudflare, Google, Anthropic, and OpenAI. You will be responsible for ensuring these customers achieve exceptional outcomes with our platform, managing technical relationships, and driving product improvements based on their feedback.

Responsibilities

• Serve as the primary technical point of contact for strategic customers
• Build and maintain strong relationships with technical stakeholders
• Investigate, triage, and resolve complex technical issues
• Manage escalations effectively and coordinate with internal teams
• Track customer requests, issues, and initiatives across multiple accounts
• Translate customer feedback into actionable insights for product and engineering teams
• Develop expertise in the Stainless platform
• Identify potential risks and growth opportunities with customers

Who You Are

You have a technical background (engineering, computer science, or similar) and proven experience in technical account management, customer success, solutions engineering, or support engineering. You excel at building relationships, managing multiple workstreams, and troubleshooting complex technical issues. You communicate clearly and stay calm under pressure.

Key Competencies

• Customer Happiness
• Escalation Management
• Strategic Insight
• Organization
• Technical Investigation

Benefits

Competitive salary and generous equity grants, excellent healthcare options including fully covered platinum plans, paid commuter benefits, team lunches/meals, flexible PTO with 3 weeks of company vacation per year, flexible WFH options, and 1 month fully remote per year ("remote February").

Key skills/competency

Technical Success Management, Customer Success, Technical Troubleshooting, Escalation Management, Relationship Building, Account Management, Strategic Insight, Organization, Communication, Technical Investigation