Administration Officer

Administration Officer - Level 3

St Vincent's Health Australia is seeking an Administration Officer (Level 3) for a Permanent Part-Time position (16 hours/week) within the Health Information Service at St Vincent’s Hospital, Darlinghurst. The role offers a salary of $71,072.43 - $73,287.41 (Pro rata) plus superannuation and salary packaging benefits.

About St Vincent’s Health Australia

St Vincent’s Health Australia is the largest not-for-profit provider of health and aged care services in Australia, founded in 1857. With over 30,000 employees, they operate public and private hospitals, aged care facilities, and various outreach programs.

About The Role

This frontline support role involves providing professional reception and administrative assistance within the Health Information Service (HIS) department. Key responsibilities include:

• Medical Records Management: Retrieving, tracking, and maintaining paper and electronic medical records, ensuring accuracy and integrity.
• Release of Information: Processing requests for medical information in compliance with privacy, medico-legal, and Ministry of Health guidelines.
• Data Accuracy & Systems: Entering and maintaining high-quality data in the Patient Administration System (PAS) and Scanned Medical Record (SMR).
• Responsive Communication: Managing inquiries via phone, email, and fax, providing prompt and compliant communication.

About You

The ideal candidate will possess:

• Strong Communication Skills: Ability to liaise effectively with multidisciplinary teams and explain processes to patients and clinicians.
• Problem-Solving Mindset: Initiative to resolve issues and complaints independently and collaboratively.
• Healthcare Experience: Previous experience in a hospital or Health Information Services environment, preferably with exposure to PAS.
• Customer Service Excellence: Proven reception and telephone skills with a patient-focused approach.
• Highly Organised & Detail-Oriented: Capable of multitasking, prioritizing, meeting deadlines, and maintaining strict confidentiality.

Why work at St Vincent’s?

• Mission-driven: Contribute to providing care to all, including at-risk communities.
• Health & Wellness Benefits: Discounted access to gyms (Fitness Passport) and private health insurance (Medibank).
• Financial Benefits: Access to a government salary sacrifice program and support for educational development, including scholarships and paid study leave.

About The Hospital

The role is based at St Vincent’s Hospital in Darlinghurst, a busy inner-city hospital known for expert clinical care, particularly for at-risk populations. It is closely partnered with universities and research institutes, with centers of excellence in transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, and more. The hospital is located in an vibrant area with access to cafes, galleries, theatres, parks, nightlife, and beaches.

Work Rights & Checks

Candidates must be Australian or New Zealand citizens or hold a valid Australian work visa. Visa sponsorship is not available. Employment is conditional upon successful pre-employment checks, including relevant immunizations.

Equal Opportunity & Reconciliation

St Vincent’s Health Australia is committed to diversity, inclusion, and equal employment opportunity. They encourage applications from Aboriginal and Torres Strait Islander peoples as part of their commitment to reconciliation.

How To Apply

Applications close on 23 April 2026. Submit a resume and a brief cover letter addressing the 'About You' criteria. Shortlisting begins immediately; apply promptly. This role is not open to recruitment agencies.

Key skills/competency

• Administration Officer
• Medical Records Management
• Patient Administration System (PAS)
• Health Information Service
• Data Entry
• Confidentiality
• Customer Service
• Communication Skills
• Problem-Solving
• Healthcare Administration