Housing Management Officer - Worcestershire

@ St Basils

Housing Management Officer

Closing Date: Wednesday 10th September 2025

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of Work: Full Time (37.5 hours per week)

Main Duties

As an HMO you will:

Tenancy & Rent Management

• Ensure young people understand their occupancy agreements and obligations.
• Assist young people in maximising their incomes via benefit claims.
• Help manage rent accounts and address arrears issues.
• Support utility, council tax account setup and payment responsibilities.
• Manage possession and eviction processes with central team support.

Allocations, Letting & Voids

• Manage waiting lists and offer accommodations as required.
• Oversee the void process ensuring properties meet standards.
• Arrange viewings and let void properties, managing tenancy agreements.
• Lead process of inducting new young people.

Intensive Housing Management

• Support tenancies, employment access and independent living preparation.
• Signpost to relevant services and assist with debt management.
• Manage resident consultations and challenging behaviours using PIE principles.
• Engage with young people to identify and achieve housing goals.

Property & Building Management

• Conduct regular inspections and raise maintenance issues promptly.
• Perform routine health, safety, and compliance testing.
• Manage recharges for damages and ensure repairs quality.
• Handle cleaning duties, risk assessments and liaise with external agencies.
• Control building access and coordinate contractor visits.

Qualifications

Essential: GCSE (or equivalent) in English and Maths at grade 4 or above; working towards or possessing a CIH Level 3 qualification in Housing Management or equivalent.

Desirable: Full, current UK Driving Licence.

Role Experience

Essential: Experience working with young people in property management, housing officer or tenancy sustainment roles; customer facing experience; managing arrears and using housing management systems.

Desirable: Experience in safeguarding, employability schemes, using QL, and further experience with young people.

Knowledge

Essential: Familiarity with registered provider standards, housing management best practices, and health & safety compliance.

Desirable: Understanding safeguarding, legal processes for possession, and the benefits system.

Key skills/competency

Housing Management Officer: tenancy, rent management, allocations, inspections, compliance, PIE, safeguarding, customer service, benefit claims, property management.