Implementation Manager PA25Q4IMJH022

About SS&C Technologies

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

Role Purpose

Implementation Manager is a newly created role with responsibility for delivering and implementing company's products in our clients’ operations. The role holder will play a key part in building out an implementation capability for the company and will be in charge of the end-to-end delivery of our solutions into a client UAT and production environment. You will collaborate with the product and technology teams to design and manage all technical aspects of implementation, including system configuration, integration architecture, conversion and migration of data from one system to another delivering a seamless transition for both end users and customers. You will join specialists in the Sales team in workshops with clients, aimed at understanding their technology landscape and collaboratively designing an implementation plan – keeping scalability and repeatability of the approach front of mind.

What You Will Get To Do:

• Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership
• Design and maintain a repeatable conversion and migration strategy
• Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations
• Work closely with Calastone customers to manage client UAT and implementation programmes
• Work in conjunction with Calastone project managers to develop and test implementation run books
• Facilitate end user training on Calastone software products
• Provide go-live and post implementation support
• Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests)
• Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle
• Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
• Serve as the first level of escalations for all Project-related risks and issues

What You Will Bring:

• Experience managing software implementation projects in software/professional services company
• Experience implementing SaaS products preferred
• Experience implementing and migrating financial systems preferred (e.g. Transfer Agency Platforms, Fund Accounting Platforms)
• Ability to manage and prioritize multiple requirements, deadlines, and projects
• Excellent communications skills in English (verbal and written)
• Experience using Microsoft Projects or other Project Management solutions is highly desirable
• Moderate travel required to client sites when necessary
• Deep Knowledge of Lean and Agile software development processes

Person Specification

• Delivery and Impact: Self-starter and resourceful: taking the lead is second nature and you are comfortable driving things independently within a very collaborative environment, continuously reaching to colleagues and other parties and not waiting for things to happen. Raises risks and issues promptly to the relevant bodies alongside recommendations for mitigation.
• Communication: Confident, accurate, deliberate and direct. Ability to articulate complex issues concisely and effectively. Accustomed to pre-empting stakeholders to facilitate decision making. Engaged listener to steer client conversations and factor in their input.
• Conduct: Demonstrates the corporate values of connected, supportive, creative and driven. Show a strong work ethic and the highest levels of professionalism and integrity.
• Teamwork: Able to provide guidance to those within their peer group. Open to work in a multidisciplinary team, where we aim to complement each other and promote constant partnership and dialogue.
• Management: Able to constantly manage priorities and lead the Product Owners and Engineers to delivery.
• Problem Solving: Identifies, considers and solves problems of a product, political, organisational and technical nature – ensuring visibility and buy-in where required.
• Organisation: Provides regular 360 feedback to team, peers and management – with a view to addressing issues as well as encouraging performance.
• Influence: Provides open feedback with actionable intent – also solicits this from peers, team and management. Open to learn from others and trying to do things differently.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Key skills/competency

• Software Implementation
• Project Management
• SaaS Products
• Financial Systems
• Data Migration
• System Configuration
• Client Relationship Management
• Agile Methodologies
• Risk Management
• Stakeholder Communication