Senior Product Manager, CRM

@ Squarespace

About the Role

At Squarespace we empower our product teams to solve challenging customer and business problems. As the Senior Product Manager, CRM, you will drive the strategy and roadmap for our CRM product within the Marketing Tools group, ensuring that merchants connect with their customers through timely and effective communication.

Key Responsibilities

• Create and prioritize a data-driven roadmap with clear ROI.
• Guide product development from conception to launch across multiple teams.
• Partner with design, engineering, UX research, analytics, and marketing teams.
• Shape team goals, conduct cross-team studies, and contribute to OKRs.
• Influence strategy with well-reasoned presentations and proposals.

Who We're Looking For

A candidate with 4+ years of product management experience and familiarity with CRM or marketing products. A strong understanding of product discovery, delivery, and user segmentation is essential, along with excellent communication and interpersonal skills.

Benefits & Perks

• Choice of medical plans with full premium coverage option.
• Fertility and adoption benefits, supplemental insurance, and more.
• Retirement benefits, flexible paid time off, and parental leave support.
• Access to wellness apps, commuter benefits, and education reimbursement.
• Unique perks including a dog-friendly workplace, free lunch/snacks, and hack week.

About Squarespace

Squarespace is a design-driven platform empowering entrepreneurs in over 200 countries with tools for websites, ecommerce, and marketing. Our headquarters is in New York City, with global offices in Dublin, Aveiro, and other international locations.

Key skills/competency

• Product Management
• CRM Strategy
• Roadmap Planning
• Data Analysis
• Cross-Functional Leadership
• Marketing Tools
• User Segmentation
• UX Research
• OKRs
• Stakeholder Alignment