Strategic Services Consultant

Strategic Services Consultant at Sprout Social, Inc.

The Sales and Customer Experience team at Sprout Social shapes how the company powers the future of customer connection for today’s most innovative brands. They sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, they enable teams to build authentic relationships and drive meaningful business impact.

You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

What You’ll Do

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals.
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives.
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media.

What You’ll Bring

Sprout Social is looking for a Strategic Services Consultant who can help customers recognize the most value from the Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.

Minimum Qualifications:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS.
• Experience in training and in navigating a software platform.
• Project management experience.

Preferred Qualifications:

• Understanding of social networks (in particular X, Facebook, Instagram, TikTok and LinkedIn) and social media strategy for large organizations.
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care.
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team.
• Understanding of all components of a software sales process and customer lifecycle.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences.

How You’ll Grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from company mission and values, hearing directly from executives and founders, to deep training on products and the value that Sprout delivers to customers.
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently.
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role.
• Fully understanding our Services offerings, from delivery to project management to reporting.
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field.

Within 3 months, you’ll start hitting your stride by:

• Building connections with members from other teams through active networking and community building.
• Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers.
• Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams.
• Leading services projects independently and clearly communicate results and deliverables to customers.

Within 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth.
• Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work.
• Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

This role is a remote position within the United States. Sprout Social offers comprehensive health & wellness benefits, retirement savings with company match, flexible paid time off, paid parental leave, an annual lifestyle stipend, and work-from-home support. The expected base pay ranges from $85,400.00 - $117,370.00 USD annually for Zone 1 (NY, CA, WA) and $77,600.00 - $106,700.00 USD annually for Zone 2 (all other US states).

Key skills/competency

• Social media strategy
• Professional services
• Customer relationship management
• SaaS expertise
• Project management
• Training and enablement
• Communication skills
• Social media KPIs
• Influencer marketing
• Customer care