Onboarding Consultant
Sprout Social, Inc.
Job Overview
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Job Description
About the Role
Sprout Social is seeking an Onboarding Consultant for the Sales & Customer Experience team. This role is responsible for providing a tailored, value-driven onboarding experience that sets customers up for success.
What You’ll Do
You will deliver a customer-first onboarding experience by:
- Setting up new customers with the tools they need for success
- Managing high volumes of communication without compromising quality
- Meeting and exceeding quantitative targets while supporting team members
What You’ll Bring
The ideal candidate is tech-savvy, organized, and empathetic, with:
- Fluency in professional English (verbal and written)
- Client relationship experience in the technology industry
- Experience delivering product training via web conference software
- Flexibility to work North American (Central) hours
Preferred Qualifications
- Ability to align customer goals with Sprout’s solutions
- Experience managing multiple client software implementations
- Strong organizational and communication skills
- Familiarity with Salesforce.com or other CRM systems
How You’ll Grow
Key milestones include:
- Completing a 3-week remote training program
- Achieving product certification and mock call success
- Managing up to 50 customer onboardings within 3 months
- Meeting activity and adoption targets within 6-12 months
Benefits
You will receive a competitive benefits package including:
- A monthly health insurance allowance of 23,299 PHP
- Access to premium mental health support
- Generous paid time off and holiday benefits
- Work from home stipends and quality equipment (13" MacBook)
- A 13th-month salary with additional government-mandated benefits
Location and Eligibility
This remote work opportunity is for candidates based in the Philippines. Applicants outside of the APAC region will not be considered at this time.
Key skills/competency
- Onboarding
- Customer Success
- Training
- Client Relationships
- Communication
- CRM
- Social Media
- Remote Work
- Sales
- Product Adoption
How to Get Hired at Sprout Social, Inc.
- Customize your resume: Highlight customer experience and training expertise.
- Showcase technical skills: Emphasize proficiency with CRM and web conferencing.
- Research Sprout Social: Review company culture and recent news.
- Prepare for interviews: Focus on client success strategies and examples.
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