Solutions Architect

Solutions Architect at Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

The Solutions Architect is a strategic technical leader responsible for shaping the end‑to‑end architecture that enables intelligent, data and AI‑driven customer experiences. Beyond traditional integration expertise, this role provides thought leadership in customer data strategy and architecture, and AI‑powered solution design. Solutions Architects act as trusted advisors who influence both business and technical stakeholders, helping enterprises unlock the full value of their customer data and the Sprinklr platform.

Key Responsibilities

• Serve as the technical thought leader for customer data architecture, enterprise data flows, governance, and integration strategy.
• Design scalable, future‑proof architectures that unify data sources and enable analytics, AI/ML, and automation across the customer lifecycle.
• Guide customers on how to leverage Sprinklr as the core system of engagement that enhances and integrates with their broader technology ecosystem.
• Partner with Sales, Solution Consulting, Product, and Engineering to craft compelling solution visions, demonstrations, and technical narratives.
• Lead workshops, whiteboarding sessions, and technical discovery to define requirements and architect cross‑platform solutions.
• Advocate for extensibility, best‑practice integration patterns, and data‑driven transformation initiatives.
• Provide deep expertise in APIs, data models, event streaming, and omnichannel customer journey design.
• Drive adoption of AI capabilities, including generative AI, predictive models, and automated workflows.
• Mentor regional teams, contribute to enablement programs, and help evolve the global Solution Architecture practice.

Desired Skills & Experience

• Significant presales or enterprise architecture experience, ideally focused on extensibility, customer data, AI or digital transformation.
• Expertise in cloud architecture and modern data patterns (microservices, events, APIs, real‑time data).
• Deep expertise in enterprise integrations, including handson experience with MCP, eventdriven architectures, webhook patterns, and scalable API orchestration across complex customer ecosystems.
• Strong understanding of AI solution architecture, including how to design, deploy, and operationalize AI/ML, generative AI, vector databases, feature stores, and real‑time inference pipelines.
• Strong enterprise SaaS background across CRM, service, marketing automation, commerce, or data platforms.
• Ability to translate complex technical concepts into clear business value for executives and non‑technical audiences.
• Proven leadership across cross‑functional teams and customer engagements.
• Excellent communication, storytelling, and presentation skills.
• German speaking is mandatory. Additional languages is a plus.

Key skills/competency

• Enterprise Architecture
• Customer Data Strategy
• AI/ML Solution Design
• Cloud Architecture
• Microservices
• API Integration
• Event Streaming
• Generative AI
• Data Governance
• Digital Transformation