Forward Deployed AI Engineer

@ Sprinklr

Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture here: The Sprinklr Way.

Role Summary: As a Forward Deployed AI Engineer, you will work closely with some of our most strategic enterprise customers to deploy LLM-powered agentic solutions tailored to their specific business challenges.

You’ll be part of a nimble, high-impact engineering team embedded with customers—building custom agentic workflows, optimizing infrastructure, and shaping product feedback directly into our platform. This is a hands-on engineering role for those who thrive at the edge of product innovation and customer engagement.

What You Will Do:

• Build and deploy LLM-powered solutions directly with enterprise customers.
• Collaborate with cross-functional teams to deliver tailored AI solutions.
• Iterate quickly on customer-facing use cases.
• Support customers in implementation and fine-tuning of LLMs.
• Share insights from deployments to influence the product roadmap.

Key Responsibilities:

• Work closely with enterprise customers to define architecture involving AI agents.
• Translate real-world problems into deployable AI workflows.
• Implement and optimize AI systems using LLMs and frameworks.
• Capture feedback from real-world usage for improvements.

Requirements:

Must-Have: 3+ years of ML, NLP, or software engineering experience with LLM exposure.

Strong programming skills in Python with relevant libraries.

Experience with cloud infrastructure and deploying ML models.

Nice-to-Have: Prior experience in customer-facing or consulting roles.

Exposure to MLOps or data pipelines.

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We passionately care.

For more information on Sprinklr Benefits around the world, head to Sprinklr Benefits.

Compensation Range: $161,000 - $215,000 - $269,000

We’re excited that you’re interested in joining Sprinklr!

EEO and our philosophy: Our goal is to ensure every employee feels like they belong.