Senior Network Operations Manager Specialty Care @ Spring Health
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Job Details
Overview
At Spring Health, our mission is to eliminate every barrier to mental health by delivering precision mental healthcare when needed. In the role of Senior Network Operations Manager Specialty Care, you will lead provider network operations, ensure quality provider vetting and improve internal workflows for our Specialty Care team.
Provider Vetting & Network Operations
Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams. Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners. Manage and execute the provider vetting process across multiple specialties.
Workflow Optimization & Efficiency
Collaborate with Clinical teams to design and document SOPs. Identify and improve referrals with AI-based tools and workflow automation. Troubleshoot internal referral pathways and track key metrics to improve clinical performance.
Capacity Planning & Scalability
Forecast provider network needs based on referral volume and member demand. Partner with internal teams to identify gaps in provider capacity and support scalable systems design.
What Success Looks Like
A high-quality, standardized provider vetting process is in place. Operational efficiency supports scaling for growing Specialty Care needs and reduces manual burdens on clinical teams.
What We Expect From You
You have 6+ years of operations, network management or healthcare delivery experience, with at least 4 years in healthcare settings. You possess strong project management, analytical, and communication skills to drive process improvements across complex environments.
Compensation & Benefits
The target base salary range for this role is between $110,000 and $142,500, complemented by stock options, comprehensive benefits including health, dental, vision, 401(k) match, generous parental leave, and additional perks.
Key skills/competency
- Provider Vetting
- Network Operations
- Workflow Optimization
- Capacity Planning
- Process Improvement
- Healthcare Operations
- Data Analysis
- Project Management
- Cross-functional Collaboration
- Documentation
How to Get Hired at Spring Health
🎯 Tips for Getting Hired
- Customize your resume: Tailor experiences to healthcare operations.
- Highlight data skills: Emphasize provider vetting and planning.
- Research Spring Health: Understand their mission and values.
- Practice interview questions: Focus on process and operations scenarios.