Senior Customer Success Manager

About Spring Health

At Spring Health, our mission is to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health is proud to be an equal opportunity employer, committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

The Opportunity

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. This is a fully remote position with an expected travel component for client-facing and internal events. In this role, you will take ownership of your enterprise book of business, building impactful relationships and demonstrating the value of our mental health solution to day-to-day contacts and economic buyers.

What You’ll Be Doing

• Serve as the product expert and mental health advocate for an enterprise book of business.
• Develop and maintain positive working relationships with multiple customers and consultants.
• Consistently demonstrate Spring Health’s value proposition, linking it to customer’s defined success metrics.
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
• Create and present business reviews to senior HR executives and business leaders, including insightful, data-based recommendations.
• Work cross-functionally to provide key customer feedback and drive process improvements.
• Provide sales support as needed.

What Success Looks Like In This Role

• Grow Pipeline: Add new opportunities through discovery with customers and/or consultants.
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants, and fellow Customer Success team members.
• Build Advocacy: Develop multi-threaded relationships within your book of business.
• Educate: Bring ideas on best approaches for engagement tactics based on customer demographics or pain points.
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

What We Expect From You

• Minimum of 5 years experience in account management, customer success, implementation, or healthcare management.
• Experience in upselling and retaining customers to drive additional revenue.
• Experience using SaaS-based solutions and platforms.
• Experience owning the life cycle of contract renewals.
• Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
• Deep passion to transform the U.S. healthcare system, especially mental health.
• Willingness and ability to travel as needed (approximately 15%).
• Bachelor’s degree or higher, preferred.

Compensation & Benefits

The target base salary range for this Senior Customer Success Manager position is $106,400 - $138,000, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary based on experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Spring Health offers comprehensive benefits, including health, dental, and vision benefits starting on your first day, HSA/FSA plans with employer contributions, a 401(k) match, and a yearly allotment of no-cost mental health visits for you and your dependents. Other benefits include competitive paid time off, parental leave, access to wellness programs like Noom and Wellhub, fertility care support through Carrot, sponsored child and elder care via BrightHorizons, professional development reimbursement, and donation matching.

Key Skills/Competency

• Customer Success
• Account Management
• Client Relationship Management
• SaaS Solutions
• Contract Renewals
• Data Visualization
• Upselling & Retention
• Cross-functional Collaboration
• Mental Health Advocacy
• Business Acumen