Senior Business Analyst, Clinical Operations

Our Mission

At Spring Health, our mission is to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Sr. Director, Network Optimization & Analytics, the Senior Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by owning advanced analytics, forecasting, and performance measurement to drive efficiency and quality across our care delivery operations. You’ll develop insights that guide strategic decisions, improve clinical frontline team utilization, and enhance the member experience. You’ll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health’s mission of eliminating every barrier to mental healthcare.

This full-time, fully remote position is ideal for someone who is a proactive problem solver, comfortable working with data and systems, and excited to learn within a fast-paced environment.

What You’ll Do

Performance Insights

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
• Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
• Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.

Analytics & Reporting

• Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams.
• Synthesize findings into concise narratives that inform decision-making and drive operational initiatives.
• Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability.

Operational Strategy & Analytics

• Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency.
• Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity.
• Identify operational trends and propose actionable recommendations to improve workflow and service delivery.

Cross-Functional Collaboration

• Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement.
• Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning.
• Present recommendations and performance updates to senior leaders and stakeholders across the organization.

What Success Looks Like

• Improved forecasting accuracy and staffing precision.
• Increased clinical efficiency and utilization.
• Reduced manual data analysis and faster decision cycles.
• Clear, actionable reporting that influences strategy.

What You’ll Bring

• Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations.
• Experience in modeling / forecasting.
• Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required.
• Experience using SQL; familiarity with BI tools like Looker or Tableau.
• Clear communicator who can distill complex findings into actionable insights.
• A track record of proactively identifying problems and using data to drive solutions.
• Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines.
• Collaborative, curious, and eager to grow in a high-impact, mission-driven environment.

Benefits Provided By Spring Health

Spring Health offers a comprehensive benefits package including health, dental, vision on day one, HSA/FSA plans, 401(k) match, free Spring Health visits, competitive PTO, parental leave, and professional development reimbursement. They also offer access to Noom, Carrot fertility care, Wellhub, and BrightHorizons for childcare support.

Key skills/competency

• Clinical Operations
• Business Analytics
• Forecasting
• Performance Measurement
• SQL
• Excel/Google Sheets
• Data Visualization
• Strategic Planning
• Cross-functional Collaboration
• Operational Efficiency