EAP Management Consultant

About Spring Health

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 800 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for millions of people. Our clients include brands like General Mills, Guardian, Bain, and Instacart, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

BOB Management Consultant + CIR Delivery

This is a temporary role from 5/20/26-9/24/26, with working hours of 10am-6pm ET, Monday-Friday. You may sit out of any time zone.

BOB Management Consultation is a unique and exciting opportunity within Spring Health offering high-quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

What You’ll Be Doing

• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Coordinate and deliver virtual critical incident response requests.
• Complete management referral intakes, assure appropriate placement, and provide guidance on EAP protocols.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm necessary paperwork is in place and coordinate follow-up with treatment providers.
• Provide limited after-care monitoring for employee safety and treatment continuation.
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Act as a subject matter expert on the customer’s benefits ecosystem and programs to provide appropriate referrals and support to the navigation team.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

What We Expect From You

• LPC, LCSW, LMFT, or Psychologist with a minimum of 3 years of experience (independent licensure required).
• SAP qualified preferred.
• CEAP certification preferred.
• Supervisory experience and/or experience working with management and human resource professionals preferred.
• Crisis management and SUD experience.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.
• EAP experience.
• Experience delivering and coordinating critical incident response required.
• Experience working with diverse populations (bilingual preferred).
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond, multi-task, and context-switch.

Key skills/competency

• Employee Assistance Program (EAP)
• Management Consultation
• Critical Incident Response (CIR)
• Mental Healthcare
• Clinical Licensure (LPC, LCSW, LMFT, Psychologist)
• Crisis Management
• Human Resources (HR)
• Behavioral Health
• Workplace Effectiveness
• Precision Mental Healthcare