Associate Director, Revenue Cycle Operations

About Spring Health

At Spring Health, our mission is to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Role: Associate Director, Revenue Cycle Operations

Reporting to the Director of Revenue Cycle Operations, the Associate Director, Revenue Cycle Operations will drive operational excellence across key revenue cycle functions, including claims management, accounts receivable, and payer relations. This full-time, remote role is part of the Health Plan Operations team and is instrumental in aligning cross-functional workflows, optimizing performance, and improving cash flow integrity. For this role, occasional travel may be required for company or team events.

What You’ll Be Doing

• Oversee day-to-day revenue cycle operations, ensuring timely and accurate claims submission, resolution, and collections.
• Collaborate cross-functionally to ensure scalable workflows for emerging services and billing complexities.
• Implement process improvements to reduce denials, shorten AR cycle times, and improve payment accuracy.
• Support strategic planning, budgeting, and forecasting for the revenue cycle function.
• Monitor KPIs and reporting dashboards to assess team performance and escalate risks and opportunities.
• Lead, mentor, and develop a team of billing managers and analysts.

What Success Looks Like

• Reduce denials rate to under 4% within 6 months.
• Improve average days in AR to <35 days.
• Increase clean claims rate to >95%.
• Launch and standardize payer reconciliation protocols across business lines.
• Lead successful audits and ensure ongoing compliance with all payer, HIPAA, and coding standards.

What You’ll Bring

• 8+ years in healthcare revenue cycle operations, including payer billing and collections.
• 3+ years of direct team leadership experience, including managing managers or cross-functional teams.
• Deep understanding of claims processing, coding, payer contracting, and HIPAA compliance.
• Demonstrated success improving billing KPIs and operational efficiency.
• Proficiency with billing systems and Excel-based data analysis.

Nice To Have

• Experience in behavioral health or digital health environments.
• Certified Revenue Cycle Representative (CRCR) or comparable certification.
• Bachelor’s degree in a related field.

Compensation & Benefits

The target base salary range for this position is $140,000 - $161,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Diversity & Inclusion Statement

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Key skills/competency

• Revenue Cycle Management
• Claims Processing
• Accounts Receivable (AR)
• Payer Relations
• HIPAA Compliance
• Team Leadership
• Process Improvement
• KPI Monitoring
• Billing Systems
• Data Analysis