Engineering Manager, Network and Platform
SpotOn
Job Overview
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Job Description
About SpotOn
SpotOn is dedicated to empowering independent restaurants with cutting-edge technology to thrive. From an award-winning point-of-sale system to AI-powered profit tools, SpotOn helps operators boost profits, enhance efficiency, and retain top talent. Every solution is backed by committed human support.
Recognized as the #1 Restaurant POS by G2 (Fall 2025) and top-rated by Capterra users across various business types, SpotOn is also a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards. The company moves fast, cares deeply, and champions independent restaurant operators. If you're driven to make a significant impact with heart and hustle, SpotOn welcomes you.
The Role: Engineering Manager, Network and Platform
The Client Environments team at SpotOn serves as the critical link between the company's cloud infrastructure and the physical restaurant network. This includes managing routers, access points, POS Android devices, and monitoring systems vital for continuous restaurant operations. The team treats merchant sites as first-class infrastructure, applying platform engineering discipline to field networks.
SpotOn is seeking an Engineering Manager, Network and Platform to spearhead this evolution. This role combines technical leadership, operational rigor, and systems thinking to transform reactive support into a system of reliable, observable, and self-healing client environments.
Key Responsibilities
- Lead and mentor engineers specializing in Network and Android (Elo) systems, fostering a strong culture of ownership and reliability.
- Drive the adoption of GitOps for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee Mobile Device Management (MDM) and device lifecycle management for Elo tablets and Android handhelds, ensuring streamlined provisioning and policy enforcement.
- Manage the operational feedback loop: closely monitor client incidents, analyze recurring issues, and lead root-cause elimination through systemic changes, automation, and improved visibility.
- Collaborate effectively with Core Services (Device Registry, MDM, Sidecar) and the Network Operations Center (NOC) to enhance observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to minimize variance across diverse restaurant networks.
- Design for resilience by enabling cellular failover, LTE monitoring, and implementing automated recovery patterns via controllers.
- Take ownership of service quality metrics, including uptime, response time, and issue recurrence, reporting progress on reliability improvements.
What Success Looks Like
- Merchant networks and devices are fully managed through GitOps, complete with versioned configuration and clear audit trails.
- Elo device management (via MDM) is automated, fully observable, and requires zero-touch intervention.
- On-site visits and recurring network incidents are significantly reduced due to robust systemic fixes.
- The team demonstrates operational excellence, effectively closing the loop between monitoring, alerts, and proactive problem resolution.
- Client environments are managed with the same high standards of reliability, observability, and governance as SpotOn’s cloud infrastructure.
Compensation & Benefits
The base pay range for this role is $170,000 - $210,000. This is part of a comprehensive compensation package that includes a company stock plan, with offers tailored to the candidate's location and experience.
SpotOn prioritizes its people, investing in employees with a competitive benefits package:
- Medical, Dental, and Vision Insurance
- 401k with company match
- Restricted Stock Units (RSUs)
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups for community and inclusion
- Monthly cell phone and internet stipend
- Tuition reimbursement up to $2,000 per calendar year for professional development
SpotOn is an equal employment opportunity employer and an E-Verify company. All legitimate communications will come from @spoton.com; candidates will never be asked to pay fees or share sensitive financial information.
Key skills/competency
- Engineering Leadership
- Network Management
- Platform Engineering
- GitOps
- MDM (Mobile Device Management)
- Android Device Management
- Operational Rigor
- Systems Thinking
- Reliability Engineering
- Root Cause Analysis
How to Get Hired at SpotOn
- Research SpotOn's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to independent restaurants and "heart and hustle."
- Tailor your resume for platform leadership: Highlight experience in leading engineering teams, implementing GitOps, and managing network/Android device environments. Use keywords like "platform engineering," "network management," "MDM," "GitOps," and "reliability."
- Showcase operational rigor and systems thinking: Prepare to discuss how you've analyzed recurring issues, driven root-cause elimination, and improved system reliability and observability in previous roles.
- Prepare for technical and leadership questions: Be ready to discuss your expertise in network architecture, Android device management, and your approach to mentoring engineers and fostering a culture of ownership.
- Demonstrate problem-solving and collaboration: Emphasize your ability to collaborate with cross-functional teams and address complex challenges in client environments to ensure robust, self-healing systems.
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