Customer Success Manager, Ad Sales

Customer Success Manager, Ad Sales

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Customer Success team within our Advertising Sales business and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.

What You'll Do

• Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
• Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
• Be responsible for the RFP response and media planning strategy across all buying channels.
• Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
• Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
• Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
• Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
• Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
• Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
• Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
• Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
• Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
• Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
• Adhere to internal standard practice guidelines, processes, and operating cadences.

Who You Are

• You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
• You have a minimum of 3 years experience in digital media, planning and/or buying.
• You have strong industry knowledge and a desire to grow within the digital media industry.
• You have a strong understanding of advertising performance metrics and the advertising ecosystem.
• You have a reputation of providing outstanding customer service.
• You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
• You are able to craft impactful sales rationale stories by using data and research.
• You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
• You work effectively with cross-functional teams and all levels of management (internally and externally).
• You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
• You possess strong presentation and communication skills.
• You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Where You'll Be

This role is based in New York. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come into the office 2-3 times per week.

The United States base range for this position is $65,469 to $93,527, plus equity, plus bonus or commission. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays. These ranges may be modified in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice

Key skills/competency

• Customer Relationship Management
• Digital Media Planning
• Ad Campaign Optimization
• Data Storytelling
• Consultative Selling
• Project Coordination
• Revenue Growth Strategies
• Cross-functional Collaboration
• Advertising Ecosystem Knowledge
• Client Service Excellence