Tennis Enthusiast Customer Service Representative @ Sports Warehouse, Inc.
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Job Details
Sports Warehouse - Tennis Enthusiast Customer Service Representative
Hourly Rate: $16.00 - $18.00 per hour
Employment: Hiring full time and part time, Saturday shift required
Location: Physically reporting to work in Alpharetta, GA.
About Sports Warehouse
Sports Warehouse is an e-commerce company specializing in a diverse range of sports and recreational products. We service enthusiasts in tennis, pickleball, running, bass fishing, equestrian sports, hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience by recommending perfect products with unparalleled service.
Position Purpose & Responsibilities
This role serves as a direct point of contact between Sports Warehouse and its customers. You will build strong connections by providing friendly, professional, and helpful support via phone, live chat, or email. Key responsibilities include:
- Assisting customers with product inquiries and order concerns.
- Utilizing Microsoft Office and new software applications effectively.
- Problem solving using available resources.
- Working collaboratively and flexibly during busy periods.
- Maintaining safety, cleanliness, and organizational standards.
Requirements
Candidates should have physical ability for the duties, excellent communication skills, attention to detail, and a passion for tennis. Experience with product knowledge and comfort with technology platforms is essential.
Benefits & Perks
- Medical, dental and vision benefits (full time employees)
- Paid vacation time and sick time
- Life and disability insurance
- Merchandise discounts across all Sports Warehouse brands
- Access to on-site fitness facility
- 401(k) and profit-sharing programs
- Opportunities for growth and employee appreciation events
Physical Demands & Work Environment
The role requires sitting, standing, and occasional lifting up to 50 pounds. It involves using computers, tablets, phones, and racquet stringing equipment in a professional office setting.
Key skills/competency
Tennis, customer service, communication, problem-solving, Microsoft Office, team work, attention-to-detail, e-commerce, physical stamina, flexibility.
How to Get Hired at Sports Warehouse, Inc.
🎯 Tips for Getting Hired
- Research Sports Warehouse: Understand their products and company culture.
- Customize your resume: Highlight customer service and sports experience.
- Prepare examples: Show problem solving and communication skills.
- Review job requirements: Familiarize with office and physical demands.