Running Enthusiast - Customer Service Represent...

@ Sports Warehouse, Inc.

Overview

This role at Sports Warehouse, Inc. is for a Customer Service Representative in the Running Warehouse located in Alpharetta, GA. The position is available as full time or part time with a Saturday shift requirement and an hourly rate between $16.00 - $18.00. The candidate must physically report to work.

About Sports Warehouse

Sports Warehouse is an e-commerce company specializing in various sports and recreational products. It caters to enthusiasts across several sports such as tennis, pickleball, running, bass fishing, equestrian sports, hockey, inline skating, roller derby, and skateboarding. Its mission is to deliver an exceptional shopping experience with outstanding product recommendations and service.

Key Responsibilities

• Serve as a direct point of contact between the company and customers.
• Build and maintain strong relationships with new and existing customers.
• Provide support via phone, live chat, and email.
• Offer basic guidance and problem solving to ensure customer satisfaction.
• Maintain up-to-date knowledge of company policies, products and services.
• Assist colleagues during busy periods and multi-task effectively.

Requirements

• Proficient in Microsoft Office Suite.
• Ability to learn new software applications quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Capability to work independently and as a team member.
• Flexibility to handle multiple tasks under pressure.

Work Environment & Physical Demands

The work environment is a professional office setting using computers, tablets, and phones. The role may also involve using racquet stringing machines. The physical demands include prolonged periods of sitting, occasional standing, manual handling of objects up to 50 pounds, and other physical activities consistent with the job functions.

Benefits & Perks

• Medical, dental, and vision benefits (for full time employees).
• Paid vacation time and sick leave.
• Merchandise discounts across all Sports Warehouse companies.
• Access to on-site fitness facility.
• 401(k) and profit-sharing programs.
• Opportunities for career growth and employee appreciation events.

Key skills/competency

Customer Service, Communication, Problem-Solving, Multi-tasking, Organization, Microsoft Office, Teamwork, E-commerce, Product Knowledge, Adaptability